Ron Singh

Dynamic customer service professional with a proven track record at Super Liquors, excelling in enhancing customer satisfaction through active listening and critical thinking. Skilled in streamlining operations and training staff, I effectively implemented inventory control measures, optimizing stock levels and reducing waste by 15%. Committed to delivering exceptional guest experiences.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Supervised team of [Number] staff members.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Achieved [Result] by completing [Task] with accuracy and efficiency.

• Licensed [Job Title] - [Timeframe]
• Certified [Job Title], [Company Name] - [Timeframe]
• Sales Manager Certificate