RONALD DEO
Summary
Hands-on, reliable and performance-driven leader with a strong mix of credit control expertise, supermarket operations, produce handling, and frontline team leadership. With over 15 years’ professional experience, I’m recognised for my strong work ethic, calm under pressure, and my ability to lift team morale and customer experience.
Previously worked as Produce 2IC for Countdown Otahuhu, with accountability for merchandising, stock rotation, food safety, and leading the department in the Produce Manager’s absence. Now seeking to re-enter FMCG, using leadership, merchandising ability, and proven results to support store improvement and department performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Credit Control Officer
Custom Fleet NZ
2016 - Current
- Manage high-volume customer portfolios with accuracy and strong attention to detail.
- Handle reconciliations, payment plans, disputes, and reporting across SAP and financial systems.
- Build positive internal and external stakeholder relationships.
- Analyse financial data to investigate discrepancies and to support workflow improvements.
- Regularly recognised for reliability, customer service and analytical capability.
Credit Controller
2IC - ICG
01.2015 - 01.2016
- Reduced portfolio debt from $8.5M to $4M in 7 months
Credit Specialist
Fairfax Media NZ
01.2011 - 01.2014
- Reduced overdue accounts from 2,700 to 700 in 12 months
Credit Controller
Finance Now Ltd
01.2007 - 01.2011
- Awarded Employee of the Year 2009
Credit Controller
Geneva Finance
01.2006 - 01.2007
Produce Assistant /2IC Manager
Countdown Otahuhu
2002 - 2006
- Designed fresh, colour-driven displays to increase customer engagement
- Directed daily workload across ordering, merchandising, stock rotation and back-of-house organisation
- Managed quality control, food safety, temperature checks and hygiene compliance for high-risk chilled produce
- Conducted full stocktakes and maintained accurate counts to support P&L performance
- Ensured food safety, hygiene and compliance at all times
- Trained new staff and improved team capability
- Actioned price changes, promotional pricing and seasonal adjustments
- Recorded markdowns, waste and dumping procedures in line with store guidelines
- Actioned pricing, promotional changes and POS accuracy to drive sales
- Trained new and existing staff on produce handling, standards, and food safety
- Supported staff rosters, delegation of tasks, and coaching of less experienced team members
Education
University Entrance Bursary - Accounting, Economics, Mathematics with Statistics
Otahuhu College
NZ Diploma in Supply Chain & Logistics (Level 6) - Supply Chain & Logistics (Level 6)
Toi Ohomai Institute of Technology
Skills
- Inventory management
- Seasonal planning & proactive ordering
- Merchandising and display management
- Freshness standards, BOH organisation & presentation
- Waste reduction & markdown management
- Food safety and hygiene management
- Coaching and development
- Delegation & workload planning
- Calm, professional problem solving
- Fostering a positive work environment
- Customer service & issue resolution
- Presentation standards & department compliance
- Price integrity, promotions & seasonal execution
- Analytical decision-making
- Attention to detail in stressful environments
- Negotiation and relationship management
- Performance metrics tracking
- P&L awareness & cost control mindset
- SAP, Netsuite, FinPower, BYNX
- Experience with stock control and POS technology
- Proficient in Microsoft Office Suite
- Intermediate Excel (PivotTables, VLOOKUP, formatting)
Certification
- Forklift Operator Licence & F Endorsement
- Full NZ Driver Licence
REFERENCES
- Available on request
Timeline
Credit Controller
2IC - ICG
01.2015 - 01.2016
Credit Specialist
Fairfax Media NZ
01.2011 - 01.2014
Credit Controller
Finance Now Ltd
01.2007 - 01.2011
Credit Controller
Geneva Finance
01.2006 - 01.2007
Credit Control Officer
Custom Fleet NZ
2016 - Current
Produce Assistant /2IC Manager
Countdown Otahuhu
2002 - 2006
University Entrance Bursary - Accounting, Economics, Mathematics with Statistics
Otahuhu College
NZ Diploma in Supply Chain & Logistics (Level 6) - Supply Chain & Logistics (Level 6)
Toi Ohomai Institute of Technology