Ronald Alexander Mundell
Christchurch,Ilam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Food and Beverage Team Leader
Rydges Latimer
02.2023 - Current
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Owner and Head Instructor
Helheim Combat Academy
05.2022 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Food and Beverage Attendant
Rydges Latimer
07.2022 - 02.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Preformer/Host
The George Hotel
11.2021 - 07.2022
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food and Beverage Attendant
Rydges Latimer
07.2020 - 11.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
Education
Diploma - Hospitality Management LVL 5
Ara Institute of Canterbury
Christchurch, NZ07.2021
Diploma - Animation And Film Production
Yoobee School of Design
Christchurch07.2018
Skills
- Catering Supervision
- Active Listening
- Guest Relations
- Food and Beverage Management
- Requisitions Management
- Guest Satisfaction
- Proper Food Handling
- Guest Interaction
- Table Setting
- Class Instruction
- Skill Development
- Combat and Breaking Techniques
Languages
afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Team Leader
Rydges Latimer
02.2023 - Current
Food and Beverage Attendant
Rydges Latimer
07.2022 - 02.2023
Owner and Head Instructor
Helheim Combat Academy
05.2022 - Current
Food and Beverage Preformer/Host
The George Hotel
11.2021 - 07.2022
Food and Beverage Attendant
Rydges Latimer
07.2020 - 11.2021
Diploma - Hospitality Management LVL 5
Ara Institute of Canterbury
Diploma - Animation And Film Production
Yoobee School of Design
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