RONEEL RAVIKASH RAM
Hornby,CAN
Summary
Dynamic professional with established expertise at Doubletree by Hilton, excelling in customer service and conflict resolution. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
21
21
years of professional experience
Work History
Contractor/Delivery Driver
Woolworths
Christchurch, New Zealand
01.2017 - Current
- Executed efficient deliveries from Woolworths Moorhouse to residential and commercial locations.
- Operated delivery vehicle in compliance with traffic regulations and safety protocols.
- Maintained communication with dispatch for timely updates on delivery routes.
- Adhered to safety protocols for vehicle loading, unloading, securing, inspecting, and maintenance.
Duty Manager/Receptionist/Night auditor/Porter
Doubletree by Hilton
Christchurch, New Zealand
10.2014 - 12.2017
- Streamlined check-in and check-out processes, enhancing guest satisfaction.
- Managed large sums of money for allowances with accuracy.
- Executed advance deposits and corrections for guest accounts efficiently.
- Facilitated commission-based signups to promote brand engagement.
- Oversaw mini bar inventory management in front office.
- Served as junior journey ambassador, elevating customer service standards at Doubletree, New Zealand.
- Handled front desk calls, ensuring proper call transfers within the facility.
- Responded promptly to guest requests regarding minor room maintenance and other needs.
Team Member
Restaurant Brands
Christchurch
04.2013 - 03.2014
- Provided exceptional customer service in fast-paced dining environment.
- Operated point-of-sale system for accurate processing of orders and payments.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure efficient restaurant operations.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Assisted kitchen staff with food preparation and presentation tasks.
- Quickly learned necessary tasks to maximize operational performance.
- Processed payments efficiently using cash registers.
Judicial Department Worker
Ministry for Justice - Fiji Islands
FIJI, Fiji
12.2004 - 07.2006
- Assisted in processing legal documents for magistrate, family, and small claims courts.
- Maintained accurate records and performed data entry for case management systems.
- Coordinated logistics for court hearings, including scheduling appointments.
- Handled public inquiries regarding legal processes and available services.
- Ensured compliance with legal regulations and organizational policies.
- Facilitated communication between legal staff and external agencies.
- Established professional relationships with staff across various organizational levels.
- Provided timely customer service by addressing inquiries and resolving complaints.
Education
DIPLOMA - HOSPITALITY AND BUSINESS MANAGEMENT
AVONMORE TERTIARY INSTITUTE
ChristchurchCERTIFICATE - CAFÉ OPERATIONS
AVONMORE TERTIARY INSTITUTE
ChristchurchLICENCE CONTROLLER QUALIFICATION -
AVONMORE TERTIARY INSTITUTE
ChristchurchMANAGER CERTIFICATE -
AVONMORE TERTIARY INSTITUTE
ChristchurchCERTIFICATE - CUSTOMER SERVICE SKILLS
AVONMORE TERTIARY INSTITUTE
ChristchurchCERTIFICATE - FOOD SAFETY
AVONMORE TERTIARY INSTITUTE
ChristchurchCOMPREHENSIVE FIRST AID COURSE -
RED CROSS
CERTIFICATE - BARISTA SKILLS
AVONMORE TERTIARY INSTITUTE
ChristchurchSkills
- Communication skills
- Multilingual proficiency
- Microsoft Office expertise
- Property management systems
- Ability to work under pressure
- Quick decision-making
- Time management
- Self-motivation
- Conflict resolution
- Leadership qualities
- Adaptability and flexibility
- Creative problem-solving
- Problem solving
References
- Karan Saxena, Woolworths Moorhouse, Transport Coordinator, 0272603240
- Regan Paul, Woolworths Moorhouse, Transport Manager, 0272042264
Timeline
Contractor/Delivery Driver
Woolworths
01.2017 - Current
Duty Manager/Receptionist/Night auditor/Porter
Doubletree by Hilton
10.2014 - 12.2017
Team Member
Restaurant Brands
04.2013 - 03.2014
Judicial Department Worker
Ministry for Justice - Fiji Islands
12.2004 - 07.2006
DIPLOMA - HOSPITALITY AND BUSINESS MANAGEMENT
AVONMORE TERTIARY INSTITUTE
CERTIFICATE - CAFÉ OPERATIONS
AVONMORE TERTIARY INSTITUTE
LICENCE CONTROLLER QUALIFICATION -
AVONMORE TERTIARY INSTITUTE
MANAGER CERTIFICATE -
AVONMORE TERTIARY INSTITUTE
CERTIFICATE - CUSTOMER SERVICE SKILLS
AVONMORE TERTIARY INSTITUTE
CERTIFICATE - FOOD SAFETY
AVONMORE TERTIARY INSTITUTE
COMPREHENSIVE FIRST AID COURSE -
RED CROSS
CERTIFICATE - BARISTA SKILLS
AVONMORE TERTIARY INSTITUTE
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