Ronelle Charlton
Christchurch,CAN
Summary
Hardworking and reliable employee with customer service and time management abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and proactive skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Sales Consultant Representative
Heineken Beverages SA
Ladysmith, South Africa KZN
01.2008 - 10.2023
- Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
- Participated in training sessions designed to enhance knowledge of products or services being sold.
- Attended trade shows, conferences, and other events to promote products or services.
- Generated leads through cold calling and networking activities.
- Identified opportunities for improvement within the sales department processes.
- Monitored competitor activity in the marketplace to stay up-to-date on industry trends.
- Adhered strictly to established policies governing customer relations management.
- Provided customer service and support to clients regarding their inquiries and complaints.
- Ensured compliance with all relevant regulations pertaining to sales operations.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals.
Receptionist
MSC Agencies
Ladysmith, South Africa KZN
06.2004 - 12.2007
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Personal Assistant
Dion Roder Attorneys
Ladysmith, South Africa KZN
12.2001 - 05.2003
- Maintained confidential files related to personnel records or other sensitive information.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
Education
High School Diploma -
Ladysmith High School
Ladysmith , KZN, South AfricaSkills
- Upselling Products
- Closing Deals
- Cold-Calling
- Territory Management
- Customer Service
- Product and Service Sales
- Strategic Planning
- Customer Relations
- Post-Sales Support
- FMGC Industry Expertise
- Relationship Selling
- Product Merchandising
- On-Site Product Demonstrations
- Performance Tracking
- Promotional Planning
- Contract Negotiations
- Territory Growth
Affiliations
- Painting
- Reading
Languages
English
Full Professional
Afrikaans
Full Professional
References
References available upon request.
Timeline
Sales Consultant Representative
Heineken Beverages SA
01.2008 - 10.2023
Receptionist
MSC Agencies
06.2004 - 12.2007
Personal Assistant
Dion Roder Attorneys
12.2001 - 05.2003
High School Diploma -
Ladysmith High School
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