Ronesh Sharma
Caddens,NSW
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Care Agent
Genesis Energy
Hamilton , Hamilton
05.2024 - 06.2024
- Followed-up with customers after purchase to ensure satisfaction.
- Suggested additional products or services that may be beneficial for customers.
- Maintained accurate records of customer interactions and transactions.
- Provided detailed information about products and services upon request.
- Developed strategies to increase customer retention rates.
- Troubleshot technical problems related to products or services provided by the company.
- Built strong relationships with customers by providing exceptional service.
- Identified customer needs and provided appropriate solutions.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
Customer Care Representative
Greenstone Finical Service
Bella Vista , Sydney
06.2023 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Customer Service Representative
Everyday insurance (Woolworths)
Mascot , Sydney
02.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
Rooty Hill High School
Rooty Hill11-2013
Skills
- Payment Processing
- Customer Service
- Appointment Scheduling
- Email correspondence
- Problem Resolution
- Customer Relationship Management
- Complaint Handling
- Inbound Customer Service
- Quality Control
- De-Escalation Techniques
- Relationship Building
- Teamwork and Collaboration
- Self Motivation
- Attention to Detail
- Team Collaboration
- Quality Assurance Controls
- Sales expertise
- Product and service knowledge
- Problem-solving aptitude
- Effective Communication
- Professional phone voice
- Customer Retention Strategies
- Multitasking
- Calm Under Pressure
- Task Prioritization
- Time Management
- Professional telephone demeanor
- Customer service excellence
- Microsoft Office
- Understanding Customer Needs
Timeline
Customer Care Agent
Genesis Energy
05.2024 - 06.2024
Customer Care Representative
Greenstone Finical Service
06.2023 - 04.2024
Customer Service Representative
Everyday insurance (Woolworths)
02.2022 - 06.2023
High School Diploma -
Rooty Hill High School
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