Rontel Russo

Work History

Accor

07.2024 - Current

Established and maintained strong relationships with customers to drive loyalty and increase sales.
Successfully increased customer retention by promoting and upselling Accor's loyalty programs.
Provided exceptional customer service by addressing inquiries and resolving issues, enhancing guest satisfaction and loyalty.
Conducted market research to identify trends and opportunities, optimizing loyalty program offerings to meet customer needs.

Multiple

12.2022 - 07.2024

Assisted in training new staff on safety protocols and operational procedures.
Ensured compliance with safety regulations, promoting a secure work environment.
Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.

Cash Converters

08.2021 - 11.2022

Reviewed loan applications to determine creditworthiness and eligibility for approval.
Provided guidance on loan repayment terms and options available.
Negotiated terms of loans with borrowers in order to maximize profitability while minimizing risk exposure.
Maintained an up-to-date knowledge of applicable laws governing lending practices.
Participated in meetings with senior management regarding current lending initiatives.
Resolved customer inquiries promptly and professionally while keeping accurate records.
Responded quickly to requests from regulatory agencies regarding consumer complaints.
Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Atlas and Arrow

06.2021 - 08.2021

Developed and implemented new sales strategies to increase customer base.
Conducted market research to identify trends, opportunities, and threats in the industry.
Developed promotional materials such as brochures, flyers, emails, to attract new customers.
Assisted in resolving customer complaints in a timely manner while maintaining a positive relationship with them.
Participated in regular meetings with senior management team members to review performance against set objectives.
Coached junior staff members on best practices related to sales processes.
Conferred with customers to understand needs, recommend products and solve after-sale issues.
Highlighted target products with eye-catching signs, displays and shelf positions.
Identified customer needs by asking questions and advising on best solutions.
Listened to customer needs to identify and recommend best products and services.
Produced sales documents, finalized deals and filed records.

Synergy Sports

04.2021 - 06.2021

Organized and supervised daily activities for students in the after-school program.
Developed lesson plans and educational activities to engage students.
Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
Encouraged positive behavior among students through positive reinforcement techniques.
Ensured safety of all participants at all times while participating in after-school program events.
Identified areas of improvement within the program based on feedback from stakeholders including parents and guardians, teachers, administrators.
Organized recreational activities such as sports tournaments or arts and crafts sessions.

Albany Freestander McDonald's

11.2019 - 02.2021

Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Monitored performance of crew members in the field, providing feedback and guidance when needed.
Assisted management in developing strategies to improve customer service standards.
Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Collaborated with other trainers to develop effective methods for teaching new concepts.
Ensured that all safety protocols were followed during training sessions.
Instructed new team members on correct procedures for operations.
Stayed up to date on requirements of all team positions to optimize training.