Rookshana Jacobs
New Plymouth,TKI
Summary
Adept at enhancing workplace safety and streamlining operations, I leveraged my technical aptitude and time management skills at ANZCO Foods to significantly improve production efficiency. My proactive approach to housekeeping and materials inspection fostered a safer, more productive environment, achieving consistent quality standards and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
Process Worker
ANZCO Foods
01.2024 - Current
- Responsible for the setting up of the Metal detection machine
- Adjusted machine settings to accommodate different production tasks.
- Loaded and unloaded meat product onto production equipment as needed.
- Inspected and graded beef jerky for quality and consistency before packaging.
- Maintained a clean and organised workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines
- Responsible for running the Deracking line, of upto 10 derackers at a time
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Kept machine inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Pre operation inspection/cleaning every Monday before shift start each week
Debt Collector
MBD INC
08.2009 - 01.2011
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilised various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Virtual Customer Service Representative
Amazon Zaf
09.2022 - 02.2023
- Provided friendly and professional support to customers through various communication channels, mainly telephonic, instant messaging and email
- Adapted to changing customer needs and feedback to enhance service delivery.
- Processed customer orders and returns, maintaining accuracy and attention to detail.
- Assisted international customers (USA/UK) with product inquiries and issues, ensuring clear and helpful responses.
- Maintained knowledge of products and services to better assist customers.
- Resolved customer complaints by listening to concerns and offering appropriate solutions.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
- Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
- Handled high volume of inbound calls and emails, prioritising tasks effectively to maintain exceptional customer service standards.
- Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
- Participated in training sessions regularly to stay current on company offerings and customer service best practices.
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
Candidate Real Estate Agent
Rawson Properties
06.2022 - 02.2023
- Managed contracts under the mentorship of a qualified agent
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through internal and external websites
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with bond facilitator, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation, leading to three Successful sales
Field Work Supervisor
Statistics South Africa
01.2022 - 08.2022
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Monitored quality control procedures for all projects resulting in fewer errors or rework requests from clients.
- Handled conflict resolution among team members to foster a harmonious and productive work environment.
- Improved field team efficiency by implementing streamlined processes and providing regular feedback.
- Led team of up to 8 field workers in field activities.
- Created and maintained daily and weekly reports for upper management.
Customer Service Representative
Capitec Bank
06.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated eulnquiries efficiently, finding satisfactory resolutions for both customers and the company alike.
- Seting up new accounts (Savings and Transactional)
- Issuing of loans (Personal, credit cards and mortgage)
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bank Teller
Absa Bank
01.2011 - 06.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor Of Information Science - Humanities
University of South Africa
Pretoria, South Africa National Certificate In Banking Service Advice Nqf5 - Banking And Finance
Milpark Business School
Johannesburg, South Africa 12.2011
Bachelor Of Laws - Law
North West University
Potchefstroom, South AfricaMatric - High School
Klerksdorp Secondary School
South Africa12.2005
Skills
- Workplace safety
- Time Management
- Housekeeping skills
- Materials inspection
- Paperwork coordination
- Technical aptitude
Timeline
Process Worker
ANZCO Foods
01.2024 - Current
Virtual Customer Service Representative
Amazon Zaf
09.2022 - 02.2023
Candidate Real Estate Agent
Rawson Properties
06.2022 - 02.2023
Field Work Supervisor
Statistics South Africa
01.2022 - 08.2022
Customer Service Representative
Capitec Bank
06.2013 - 02.2014
Bank Teller
Absa Bank
01.2011 - 06.2013
Debt Collector
MBD INC
08.2009 - 01.2011
Bachelor Of Information Science - Humanities
University of South Africa
National Certificate In Banking Service Advice Nqf5 - Banking And Finance
Milpark Business School
Bachelor Of Laws - Law
North West University
Matric - High School
Klerksdorp Secondary School
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