Roop Kaur
Auckland
Summary
Dedicated person well-versed at liaising with clients to foster access to community resources and assistance programs. Utilizes variety of recourses to identify unique needs and assist vulnerable populations. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Client Support Specialist
Oranga Tamariki
Auckland
05.2023 - Current
- Providing administrative assistance for Family Group Conferences (FGC), Court, assessments, casework, financial requests and general referral processes.
- Keeping factual and timely formal records through the use of computer based and other information systems, e.g., CYRAS (case management system) inputting and paper-based files.
- Assisting practitioners to enter Intakes, case notes, Contact Record and other information into CYRAS.
- Screening emails and identifying the regions to assist social workers.
- Emails with Corrections.
- Making necessary administrative arrangements for children in placement and/or programme transition.
- Complying with all legislative and regulatory requirements and report any breaches as soon as they become known.
Social Work Resource Assistant
Oranga Tamariki
Auckland
10.2019 - 05.2021
- Provided resource assistance in the management of children and young person's receiving social work services.
- Undertake simple/routine information gathering and recording, including CYRAS data entry and associated reports as required.
- Completing appropriate tasks associated with case plans.
- Fostering cooperative working relationships with internal colleagues and external partners and stakeholders.
- Compliance with all Ministry policy and procedures.
- Managing work priorities, personal workload and stress levels with the support of the supervisor.
- To undertake any other social work resource and administration support activity that falls within the general purpose of the position, as appropriate.
- Completing agreed tasks associated with the notification, investigation FGC/FWA and court process, including helping to prepare a range of reports, arranging and setting up of meetings, filing and service of documents etc.
Education
Doctor of Philosophy - Marketing
LPU
India 04.2014 - 10.2018
Masters of Philosphy - Marketing
LPU
/2013 - /2014
Masters of Applied Social Work -
Massey University
Auckland /2021 -
Skills
- Excellent communication and relationship building skills
- Have a good understanding of Youth Justice and Care and Protection frameworks and legislation
- Empathy, patience and ability to see past what someone may be struggling with excellent group facilitation and mediation skills
- Active Listening
- Cultural Awareness
- Knowledge of Māori Development and Social services
Languages
English
Fluent
Timeline
Client Support Specialist
Oranga Tamariki
05.2023 - Current
Social Work Resource Assistant
Oranga Tamariki
10.2019 - 05.2021
Doctor of Philosophy - Marketing
LPU
04.2014 - 10.2018
Masters of Philosphy - Marketing
LPU
/2013 - /2014
Masters of Applied Social Work -
Massey University
/2021 -
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