Roopa Rawat
6D Seaforth Avenue, Milson, Palmerston North,MWT
Summary
I am a dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am looking for a part time or full job that will build expertise to advance career in customer service. I am a very fast learner and always eager to learn new skills.
Overview
18
18
years of professional experience
Work History
Office Manager
V-Care Professionals
06.2012 - 03.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
Administrator
PG College
02.2008 - 06.2012
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Customer Service Cashier
Vishal Mega Mart
04.2005 - 01.2008
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Science - Science Education
HNBG University
Kotdwar06.2003
Skills
- Inventory Control
- Data Entry
- Computer knowledge
- Supply Management
- Customer Service
- Administrative Support
- Record Keeping
- Office Administration
- Eftpos & Cash Handling
- Payroll Processing
- Communication
- Customer Relations
Painting, Cooking and Gardening
I paint on canvas in my free time. I also enjoy cooking for myself and my family. I love gardening which helps me as a therapy to get out of the daily stress.
Referees
Maulik Patel: Ex Countdown Rangitikei employee Mob: 022 400 9008 Email: maulikpatel78@gmail.com
Dipika Patel: Countdown Employee Mob: 022 175 7228 Email: dipikapatel81@yahoo.co.in
Vikas Bandral: Manager in Rentokil Mob: 027 392 4813 Email: vikas.bandral@rentokil-initial.com
Timeline
Office Manager
V-Care Professionals
06.2012 - 03.2023
Administrator
PG College
02.2008 - 06.2012
Customer Service Cashier
Vishal Mega Mart
04.2005 - 01.2008
Bachelor of Science - Science Education
HNBG University
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