Roopinder Kaur
Dunedin,OTA
Summary
Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. I have relevant experience and level 4 Health and Well Being with NZQA Level 6 for Indian registered nurse qualification.
Overview
12
12
years of professional experience
Work History
Counter Manager
Farmers
Dunedin, Dunedin
06.2023 - Current
- Assisted with store operations, including inventory management and stock replenishment.
- Developed sales plans to increase product visibility and customer awareness.
- Managed customer service staff and provided guidance in resolving customer issues.
- Maintained accurate records of daily, weekly and monthly sales figures.
- Ensured compliance with all safety regulations within the store environment.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Organized promotional events to maximize sales opportunities in the store.
- Monitored cash register transactions to identify any discrepancies or errors in calculations.
- Consistently kept up-to-date knowledge of current fashion trends and styles.
- Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
- Analyzed data from past sales activities to forecast future needs of the business.
- Researched competitive pricing strategies to ensure competitive prices for products offered.
- Planned marketing campaigns aimed at increasing brand recognition among target audiences.
- Worked closely with vendors to ensure quality control standards were met when receiving shipments.
- Collaborated with other departments within the organization on special projects as needed.
- Implemented new policies and procedures related to counter operations as required.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Attracted new clients through brand promotion and sales marketing practices.
- Maintained records related to sales and placed special orders for desired items.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Ordered store materials and built strong relationships with key company suppliers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
Support Worker
Access Community Health
Auckland, Auckland
04.2019 - 05.2023
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Resolved complex and escalated support issues.
- Reported concerns and recommendations from clients and employees to senior management.
- Analyzed data to identify opportunities for improving support levels.
- Fostered positive and inclusive team culture for support staff.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Referred involved parties to needed community resources.
Mental/Healthcare Assistant/Support Worker
Senate Nursing Bureau
Auckland, Auckland
03.2012 - 03.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Transported clients to doctor's appointments and errands.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored client's well-being, safety and comfort under physician direction.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
Education
Make-up Artist - Make-up And Skin Care
Huda Make-up Studio Ltd
Auckland04.2023
Artistry Startup - Skin Care Training
Amway
Online06.2022
Level 6 For Indian Nursing - Nursing And Health Care
NZQA
New Zealand12.2011
Diploma in General Nursing Midwifery - General Nursing And Midwifery
Baba Farid University of Health And Science
Faridkot, Punjab , India09.2006
Skills
- Life Skills Development
- Emotional Support
- Documentation Abilities
- Recreational Activities
- Meal Preparation
- Daily Living Assistance
- Troubleshooting
- Behavioral Support
- Cultural Sensitivity
- Cleaning and Sanitizing
- Personal Care Assistance
- First-Aid and CPR
- Skill Development
- Clean Driving Record
- Business Planning
- Product Upselling
- Event Planning
- Suggestive Selling
- Sales Coaching
- Cost Control
- Emergency Response
- Brand Management
- Customer Service
- Teamwork and Collaboration
- Continuous Improvement
- Positive Attitude
- Idea Development and Brainstorming
- Task Delegation
- Problem-Solving Abilities
- Performance Tracking and Evaluation
- Team Leadership
- Work Planning and Prioritization
- Self Motivation
- Time Management
- Negotiation and Conflict Resolution
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Counter Manager
Farmers
06.2023 - Current
Support Worker
Access Community Health
04.2019 - 05.2023
Mental/Healthcare Assistant/Support Worker
Senate Nursing Bureau
03.2012 - 03.2019
Make-up Artist - Make-up And Skin Care
Huda Make-up Studio Ltd
Artistry Startup - Skin Care Training
Amway
Level 6 For Indian Nursing - Nursing And Health Care
NZQA
Diploma in General Nursing Midwifery - General Nursing And Midwifery
Baba Farid University of Health And Science
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