Ropeta Titi
Auckland,AUK
Summary
Highly adaptable individual bringing several years of experience in customer service roles. I am a motivated professional with well-developed skills in task prioritization and team leadership. I am a mum of 2. I had to resign from my job I worked at for 8+years in 2022 (after maternity) due to my first born being born at 27weeks. She is 4years old turning 5, and thriving all praise to God. I hope to be considered for this role as the hours work well around my babies who have started to attend kindergarten.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Team Leader
Fashion Biz Limited
Wiri, Auckland
11.2012 - 03.2021
- Supervised daily operations of customer service team at Fashion Biz Limited.
- Developed training materials for new team members on customer service protocols.
- Implemented feedback system for improving customer interactions and service quality.
- Organizing stock from AUS branch to NZ branch.
- Delegating Tasks
- Liaison between team, and higher management
- Solving problems
- Fostering a positive team environment
- Performance managing
- Resolved complex customer inquiries by collaborating with other departments effectively.
- Monitored team performance and provided constructive feedback for improvement.
- Established best practices for handling returns and exchanges efficiently.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Assisted with recruiting and hiring perspective candidates.
TAB Operator
TAB Manurewa
Manurewa , Auckland
05.2010 - 10.2014
- Taking customer bets
- Team leader
- Customer Service
- Handling Money
- Banking money for Armourguard to collect urgently
- Trained new staff on safety protocols and operational procedures.
Education
Jame Cook High School
Manurewa , Auckland Skills
- Customer relationship management
- Customer service protocols
- Team performance management
- Complaint resolution
- Communication
- Trustworthy
- Positive Attitude
- Emotional intelligence
- Conflict resolution
References
References available upon request.
Timeline
Customer Service Team Leader
Fashion Biz Limited
11.2012 - 03.2021
TAB Operator
TAB Manurewa
05.2010 - 10.2014
Jame Cook High School