Rosa-Lee Temu

• Domestic/Shorthaul/Longhaul consultant to deliver professional travel service to our Government clients.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
• Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
• Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
• This has enabled me to provide quality work for my clients while adding more knowledge to my cup and being able to share this with my team.

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• Because of Covid-19 I have been given the opportunity to be redeployed to the Contact Centre for Air New Zealand
• With the changes and high demand due to COVID-19 I have had to use my investigating skills and adapt to the forever changing environment
• Skills gained while in this role, technical proficiency and understanding of products and services provided to customers, troubleshoot problems, provide information, and handle complaints while providing a great customer experience
• I have also expanded my knowledge in using the system QIK and have learn a lot in this role
• If Covid-19 has taught me something it would be resilience.

• The delivery of a domestic/short haul professional travel service to Government and Corporate clients while providing a great customer experience.
• Booked tickets for air, rail, and ground transportation.
• Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
• Dealt with payment processing services for bookings and refunds for clientele.
• Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.

• The delivery of a domestic professional travel service to Members of Parliament, their staff, and families
• These services are provided within a legislative framework relevant to the particular client group
• I joined the team at a very busy time to fill a resourcing gap and was able to “hit the ground running” within a couple of days
• The Manager and Team Leader identified a strength as my ability to learn quickly and adapt to the political environment with minimal training or induction
• Retention of information, accuracy, attention to detail and service delivery is an integral part of the role
• I enjoy the workplace and it has sparked my interest in more than just travel.

• Skills gained creating new bookings, flight changes, working well under pressure as most times we deal with urgent bookings, disrupts and many more which also has helped me gained the skill of attention to detail
• I have also gained the skill of problem solving as working for a corporate agency our service is high on demand where we need to think fast and offer alternatives
• Trust has helped me build a rapport with clients, which enables a greater and easier communication process
• I have also been able to reach KPI’s in the 4 years that I have worked for Orbit World Travel.