Rosa Murray
Christchurch,CAN
Summary
Motivated and reliable professional with experience across customer service, hospitality, passenger transport, and dance education. Proven ability to deliver high-quality service in fast-paced environments, with strong communication, teamwork, and problem-solving skills. Experienced in both front-facing customer roles and leadership positions, including teaching and mentoring students.
Holds a New Zealand Certificate in Real Estate (Salesperson) (Level 4), with a strong understanding of real estate processes, client care, and professional standards. Achieved NCEA Levels 1–3, along with a Dance Assistant Teacher Award, demonstrating commitment, discipline, and leadership capability. Confident working with a wide range of people, with a strong focus on creating positive experiences, maintaining professionalism, and contributing to team success.
Overview
4
4
years of professional experience
Work History
Train Attendant
KiwiRail
Christchurch, CAN
12.2025 - 04.2026
- Adapted quickly to diverse passenger needs, demonstrating strong customer service skills.
- Handled customer concerns and resolved issues in a calm and professional manner
- Collaborated with team members to execute daily operational tasks efficiently.
- Completed passenger check-in, including verifying tickets and assisting with boarding procedures
- Provided professional customer service to first class and economy passengers while following all health, safety, and operational procedures.
Dance Teacher
Convergence Dance Studios
Christchurch, CAN
11.2023 - 01.2026
- Planned and delivered engaging dance classes for students of varying ages and skill levels
- Built positive relationships with students to encourage confidence and development
- Communicated with parents and caregivers regarding student progress
- Prepared students for performances, competitions, and exams
- Adapted teaching styles to suit individual learning needs
- Taught choreography, technique, and performance skills in a supportive environment
- Worked as part of a team to organise and run performances, rehearsals, and events
- Contributed to group decision-making around routines, music selection, and performances
Waitress/Bartender
The Good Home
Prebbleton, CAN
05.2024 - 12.2025
- Provided friendly and efficient customer service in a fast-paced hospitality environment
- Handled cash and EFTPOS transactions with accuracy
- Resolved customer complaints professionally and ensured a positive experience
- Worked collaboratively with kitchen and front-of-house staff
- Followed health and safety and hygiene standards
- Built rapport with customers to enhance their dining experience
- Maintained efficiency and accuracy during peak service times
Pick Packer
Jaimie Kay
Christchurch, CAN
12.2024 - 01.2025
- Responsible for accurately picking and packing online customer orders while meeting daily productivity targets.
- Assisted with stock management, restocking, and labelling tasks to
maintain efficient warehouse operations. Maintained a clean and safe work environment, - followed company procedures, and worked well within a fast-paced team during high-demand periods.
- Collaborated with team members to optimize workflow and efficiency.
Waitress/Bartender
The Famous Grouse
Lincoln, CAN
02.2023 - 02.2024
- Prepared and served a wide range of beverages, including cocktails, wine, and coffee
- Took and processed orders using POS systems and handled cash/EFTPOS transactions
- Built strong rapport with customers, creating a welcoming and positive atmosphere
- Worked efficiently under pressure during peak service times
- Assisted with opening and closing duties, including stock restocking and cleaning
- Maintained high standards of cleanliness and hygiene in line with regulations
- Collaborated with kitchen and bar staff to ensure smooth service flow
Waitress
The Raspberry Cafe
Tai Tapu, CAN
02.2022 - 02.2023
- Delivered excellent front-of-house service by taking orders, serving food and drinks, and ensuring a positive customer experience in a fast-paced environment.
- Supported kitchen operations by assisting with food prep,
washing dishes, and maintaining cleanliness and organization. - Adapted quickly to shifting priorities during busy periods, working efficiently both independently and as part of a team to keep service running smoothly.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Lincoln High School
Lincoln, NZNew Zealand Certificate in Real Estate Level 4 -
Openpolytechnic
Christchurch, NZAssistant Teacher Award -
Royal Academy Of Dance
Skills
- Customer Service
- Communication Skills
- Attention to Detail
- Ability to Work Under Pressure
- Adaptability
- Teamwork
- Time Management
Timeline
Train Attendant
KiwiRail
12.2025 - 04.2026
Pick Packer
Jaimie Kay
12.2024 - 01.2025
Waitress/Bartender
The Good Home
05.2024 - 12.2025
Dance Teacher
Convergence Dance Studios
11.2023 - 01.2026
Waitress/Bartender
The Famous Grouse
02.2023 - 02.2024
Waitress
The Raspberry Cafe
02.2022 - 02.2023
High School Diploma -
Lincoln High School
New Zealand Certificate in Real Estate Level 4 -
Openpolytechnic
Assistant Teacher Award -
Royal Academy Of Dance