ROSALIE HINE-KAUIA THABAL
Henderson,Auckland
Summary
Experienced with regulatory compliance, legal documentation, and license management. Utilizes in-depth knowledge of licensing procedures to streamline processes and resolve issues efficiently. Track record of effective stakeholder communication and regulatory adherence.
Overview
20
20
years of professional experience
Work History
Licensing Officer
AA
01.2021 - 01.2023
- Managed a high volume of applications, consistently maintaining accuracy and attention to detail in processing requests.
- Provided exceptional customer service to applicants, addressing questions and concerns in a professional manner.
- Participated in ongoing professional development seminars to stay current on best practices within the licensing field.
- Maintained up-to-date knowledge of industry trends and changes in regulatory requirements, ensuring accurate application reviews.
- Reduced processing errors through careful verification of applicant information and supporting documents.
- Resolved licensing issues for clients, providing guidance on proper procedures and required documentation.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
Administration Officer and Receptionist
Eastbay Reap Heartlands
02.2020 - 01.2023
- Maintained a well-organized reception area with updated materials contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Screened and transferred approximately 30 incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Resolved customer problems and complaints and increased customer service success rates by quickly resolving issues.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Created, prepared, and delivered reports to various departments. Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Early Childhood Educator
Busy Buddys
01.2013 - 01.2013
- Monitored 4 children’s educational progress with individual charts.
- Problem-solving through active exploration games and activities.
- Home situation providing support and education to preschool children.
Early Childhood Teacher
Te Waipuna Ariki O Matangireia
01.2011 - 01.2012
- Supervised 10 children in daycare facility.
- Established daily routines for children to follow.
- Used classroom observations to create assessment of children’s performance
Kaitautoko
Te Kuratini O Tairawhiti
01.2003 - 01.2008
- Support to approximately Maori adult students of all departments of Tairawhiti Polytechnic
- Maintained reception area, screened all visitors and directed them to the correct departments.
- Coordinated boards and committee meetings, including schedules and information preparation for distribution.
Education
Bachelor of Primary Teaching - Maori Medium
Te Pu Wananga O Anamata
Taneatua Campus01.2011
Bachelor of Arts - Maori Studies
Waikato University
Te Whatukura, Gisborne Polytechnic Campus01.2006
Skills
- Concise verbal communication
- Focused on customer satisfaction
- Fluent in Te Reo
- Experienced with Microsoft Office tools
- Attention to detail
- Manages stress in high-pressure situations
- Self-motivated work ethic
Timeline
Licensing Officer
AA
01.2021 - 01.2023
Administration Officer and Receptionist
Eastbay Reap Heartlands
02.2020 - 01.2023
Early Childhood Educator
Busy Buddys
01.2013 - 01.2013
Early Childhood Teacher
Te Waipuna Ariki O Matangireia
01.2011 - 01.2012
Kaitautoko
Te Kuratini O Tairawhiti
01.2003 - 01.2008
Bachelor of Primary Teaching - Maori Medium
Te Pu Wananga O Anamata
Bachelor of Arts - Maori Studies
Waikato University
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