Rosalina Alontave
40 Christy Drive Scofields,NSW
Summary
Medical Assistant and experienced Medical Receptionist with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees and patients needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the team and instrumental in providing effective
solutions that produce immediate impact and contribute to the establishment’s long-term success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Centre Assistant/Phlebotomist
Health Improvement Group
110 Michael Jones Drive Flat Bush , Auckland New Zealand
08.2021 - Current
- Face to face interaction, greeting and welcoming new patients in the clinic
- Scheduling patients appointment via phone or face to face.
- Patient screening - medical history enquiry, blood pressure, height weight and temperature
- Assisting Doctors with minor surgeries and chaperone.
- Medical testing- blood testing, visual acuity Blood sugar testing, pregnancy test, ECG and etc
- Admin work - updating health records such as CVD, overdue bloods etc.
- Achieving target for recalls - mammogram, Immunization, Cervical smear, CVRA and Bloods.
- Set up rooms and equipment before and after minor procedures.
- Maintain constant communication with physician and other members of care team.
- Ordering medical supplies and vaccines
- Maintaining vaccine storage cold chain.
- Sterilization - autoclave.
- Set up consult room – tidying and stocking.
- Helps patients in distress by responding to emergencies.
- Maintained a clean, safe, and organized work environment.
- Provided assistance to clinical staff during patient visits.
Medical Receptionist
Health Improvement Group
110 Michael Jones Drive Flat Bush, Auckland New Zealand
08.2015 - 08.2021
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team member
- Processing insurance claim for Southern Cross
- Sorting out claims such as Maternity, Sexual Health and Immunization.
- Preparing practice statistics data for the management monthly board meeting.
- Checking daybook and balance/reconcile banking at the end of the day.
Receptionist Administrator
Auckland Regional Migrant Services
Manukau Auckland , Auckland New Zealand
11.2011 - 11.2012
- Reception duties on behalf of ARMS Manukau
- Answering telephones, face to face contact with the visitors and clients
- Photocopying, collating, and preparation of workshop materials
- Answering and responding to calls and emails
- Passing message promptly to the appropriate member of the organization
- Responding to queries
- Follow-up and confirmation of clients’ attendance in the workshops
- Assisting in registration during assigned workshop and arranging clients for the upcoming event and workshops
- Data entry of clients’ details, summarizing evaluation forms of the workshop
Customer Service Representative
SM Supermalls
Makati Philippines, Makati Philippines
06.1995 - 01.1999
- Respond to queries promptly and in a friendly manner
- Providing reception duties on behalf of the company
- Providing face-to-face contact to the customer
- Handling complaints from customers in a responsive and courteous manner
- Recording and storing lost property until claimed
- Receiving and distributing messages as appropriate taking clear messages and passing these promptly to the appropriate team member
Education
New Zealand Apprenticeship in Primary Care Practice Assistance L4 - NZA in Primary Care Practice Assistance
Careerforce Te Toi Pukenga
Auckland, NZ08-2022
National Certificate in Business Administration (Level 4) - Medical Specialization
Manukau Technological Institute
Manukau, NZ06-2015
Bachelor of Arts - Political Science
Harvardian College
Pampanga Phillipines04-1993
Skills
- Telephone Etiquette
- Office Administration
- Front Desk Operations
- Data Entry/ attention to details
- Paperwork Processing
- Medical Billing/Insurance Claims
- Appointment Management
- Medical Records Management
- Multi tasking, can work under pressure
- Flexibility, Adaptability and confidentiality
Computer and Program Literacy Skills
- Microsoft Office
- MedTech32
- MYOB
- Lync- Telephone
- Indici
Certification
- CPR
- Phlebotomist
- Sterilazation
- MYOB
- Intercultural awareness/ working with diversity
- Privacy
Timeline
Medical Centre Assistant/Phlebotomist
Health Improvement Group
08.2021 - Current
Medical Receptionist
Health Improvement Group
08.2015 - 08.2021
Receptionist Administrator
Auckland Regional Migrant Services
11.2011 - 11.2012
Customer Service Representative
SM Supermalls
06.1995 - 01.1999
New Zealand Apprenticeship in Primary Care Practice Assistance L4 - NZA in Primary Care Practice Assistance
Careerforce Te Toi Pukenga
National Certificate in Business Administration (Level 4) - Medical Specialization
Manukau Technological Institute
Bachelor of Arts - Political Science
Harvardian College
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