Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Rosalind Watson

West Melton,CAN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Telemarketing Agent

Unity4
Home Based, West Melton
06.2019 - Current
  • Current employment (work from home)
  • Conducted outbound calls to promote services and generate leads.
  • Maintained accurate records of customer interactions and feedback.
  • Handled customer inquiries and provided detailed information about offerings.
  • Scheduled follow-up calls to nurture leads and build relationships.
  • Utilized scripts to ensure consistent messaging during calls.
  • Cross-sold additional products and services to purchasing customers.
  • Developed new leads each day at or above quotas.

Customer Service Representative

Ravensdown Fertiliser
, Christchurch
03.2001 - 01.2014
  • Provided customer support for fertiliser products and services.
  • Assisted customers in selecting appropriate fertiliser solutions.
  • Managed customer inquiries via phone, email, and in-person interactions.
  • Resolved customer complaints promptly and effectively.
  • Maintained product knowledge to address customer questions confidently.
  • Updated customer records in company database efficiently.
  • Conducted follow-ups to ensure customer satisfaction with services provided.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.

Office Assistant

Ashburton Trading Society
, Ashburton
01.1998 - 01.2000
  • Managed daily office communications and correspondence for efficient operations.
  • Organized and maintained filing systems to ensure easy document retrieval.
  • Supported team members by performing various administrative tasks as needed.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered phone calls and directed them to appropriate personnel.

Education

Diploma -

NZ School - Travel & Tourism
Christchurch, NZ
12-2000

Diploma - Office systems

Aoraki Polytechnic
Ashburton, NZ
12-1995

Skills

  • ETITO – National Certificate in Call Centre Operations Level 1
  • National Certificate of Achievement in Sales and Operational Excellence
  • Telemarketing – surveys, outbound sales
  • Farming
  • Computer Skills – JD Edwards, Infront, MS Word, Excel, Outlook
  • Customer service
  • Data entry
  • Office administration
  • Communication skills
  • Problem solving
  • Product knowledge
  • Follow-up procedures
  • Lead generation
  • Attention to detail
  • Reception desk management

References

available on request

Hobbies and Interests

Gardening, family time, walking, baking

Timeline

Telemarketing Agent

Unity4
06.2019 - Current

Customer Service Representative

Ravensdown Fertiliser
03.2001 - 01.2014

Office Assistant

Ashburton Trading Society
01.1998 - 01.2000

Diploma -

NZ School - Travel & Tourism

Diploma - Office systems

Aoraki Polytechnic

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Rosalind Watson