Rosalinda Wakila

In my current position at Mitre 10 Mega, I work in the paint department. I assist customers with specific issues, or customers simply picking out their new living room aesthetic. I've quickly learned the uses of every niche product and how to use it. Below, I have listed my general skills in this work environment.

• Cross-trained in other departments within the store including checkout counter operations.
• Attended staff meetings to discuss new products or changes in store policy or procedure.
• Greeted customers and provided assistance with product selection.
• Assisted in creating displays to promote products.
• Informed customers about current promotions and discounts.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

• Gained valuable leadership skills and assertiveness while adapting to critical situations in a fast-paced environment.

• Participated in sanitization work during Level 4 lockdown, requiring prolonged periods on feet and alertness to staff and customer needs.

• Worked up the ranks to a senior member of staff, gaining valuable customer service and communication skills.