Rosanna Godfrey
Te Rapa,WKO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Senior Retail Manager
Barkers & Max Fashion
2011.06 - Current
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Reduced employee turnover by fostering positive work environment, providing clear advancement opportunities.
- Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Recruited top talent for key positions in store, building high-performing team capable of delivering exceptional results consistently.
- Established culture of continuous improvement within store through regular process evaluation and refinement initiatives.
- Coordinated with regional management to align store operations with broader company objectives, ensuring consistent performance across all locations.
- Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
Senior Store Manager
The Just Group Nz
2007.04 - 2011.06
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as cohesive unit.
- Managed team 3 stores within region consistently achieved high sales targets
Retail Manager
Bendon Group
2007.04 - 2008.05
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within local area.
- Increased sales by implementing effective merchandising strategies and optimized store layouts
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings
Merchandise Team Leader
The Warehouse Group
2006.09 - 2007.04
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Managed over 40 staff and 14 departments.
- Oversaw timely execution of promotional events, ensuring accurate pricing and signage for all featured products
Education
Diploma in Psychology And Counselling
The Careers Academy
Auckland03.2023
Diploma in Business And Administration Management
The Careers Academy
Auckland, NZ02.2021
Skills
- Leadership Development
- Performance Appraisal
- Sales Management
- Workforce Planning
- Coaching and Mentoring
- Succession Planning
- Analytical Thinking
- Store Operations
- Loss Prevention
- Financial Reporting
Timeline
Senior Retail Manager
Barkers & Max Fashion
2011.06 - Current
Senior Store Manager
The Just Group Nz
2007.04 - 2011.06
Retail Manager
Bendon Group
2007.04 - 2008.05
Merchandise Team Leader
The Warehouse Group
2006.09 - 2007.04
Diploma in Psychology And Counselling
The Careers Academy
Diploma in Business And Administration Management
The Careers Academy
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