Rosapaepae Falepou
Nofoalii
Summary
Proven F & B Cashier at Tanoa Tusitala Hotel, excelling in customer service and cash handling, demonstrated through exceptional accuracy levels and positive feedback. Skilled in staff training and problem-solving, significantly enhancing customer satisfaction and loyalty. Showcases strong work ethic and empathy, ensuring high-quality guest experiences. I highly enjoy being involved in careers that involve Customer Service and Hospitality.
Overview
3
3
years of professional experience
Work History
F & B Cashier
Tanoa Tusitala Hotel
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Serve guests
- assist and train new recruits in learning F & B material to a business standard
- Bartending; mixing great cocktails and mocktails
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Training Coalition
Australian Pacific
2017
Technical Creative Center
Methodist
2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Order Taking
- Professionalism and Courtesy
- Payment Processing
- Product restocking
- Issue Resolution
- Staff Training
- Refund handling
- Inventory Management
- Order Packaging
- Returns processing
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Hobbies
- Reading
- Listening to music
- Learning new things
- Family time
Timeline
F & B Cashier
Tanoa Tusitala Hotel
01.2021 - Current
Training Coalition
Australian Pacific
Technical Creative Center
Methodist
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