Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rose Currin

Auckland

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Caltex Service Station
11.2022 - 04.2023
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Fruit Picker

T&G
01.2022 - 03.2023
  • Picked and arranged fruit following specified instructions.
  • Removed and discarded damaged fruits to improve harvest quality.
  • Loaded and unloaded fruit boxes with care to maintain quality and condition.
  • Collaborated with fruit pickers to maximize team productivity and achieve deadlines.
  • Maintained safe work environment with standards of food and human safety regulated by Health Department.
  • Inspected trees and plants, identifying signs of disease and pests for prompt attention.
  • Recorded picking and packing dates on goods to determine expiry periods.

Front of House Team Member

Bay Of Islands Bakery
01.2021 - 07.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Housekeeping Room Attendant

Copthorne Hotel And Resort Bay Of Islands
08.2019 - 04.2020
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Education

Level 2 -

Broadwood Area School
Broadwood, NTL

Skills

  • IBM Power Systems Software
  • Active Listening
  • Professional Telephone Demeanor
  • Stock Management
  • Order and Refund Processing
  • Customer Relations
  • Store Maintenance
  • Team Development
  • Time Management
  • POS Systems Expertise
  • Managing Multiple Tasks

Timeline

Customer Service Representative

Caltex Service Station
11.2022 - 04.2023

Fruit Picker

T&G
01.2022 - 03.2023

Front of House Team Member

Bay Of Islands Bakery
01.2021 - 07.2021

Housekeeping Room Attendant

Copthorne Hotel And Resort Bay Of Islands
08.2019 - 04.2020

Level 2 -

Broadwood Area School

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Rose Currin