Rose Jenkins
Hataitai
Summary
Developed skills in customer service and organizational management within fast-paced environment. Effective in utilizing scheduling systems and managing high volumes of data accurately. Seeking to transition into new field where these skills can drive efficiency and enhance client experiences.
Overview
2
2
years of professional experience
Work History
Booking Specialist
Pacific Radiology
01.2025 - Current
- Managed booking inquiries efficiently, ensuring prompt responses and high customer satisfaction.
- Coordinated logistics for travel arrangements, optimising schedules to enhance client experiences.
- Utilised booking software to maintain accurate records and streamline reservation processes.
- Throughout this role, I have taken on a series of projects. This has included designing a workflow and implementing training for a nationwide SMS system that has revolutionised the way we can interact with our patients.
- I have also completed a multitude of testing for software updates and enhancements.
Medical Receptionist
Pacific Radiology
07.2024 - 11.2025
- In this role, I am responsible for greeting guests and collecting all required information. The position demands a high level of organization and multi-tasking, as well as the ability to communicate relevant information clearly and concisely to all parties. Additionally, it involves transitioning between various roles that require managing significant amounts of information.
- Experience in a professional setting
- Proficient in multi-tasking
- Clear and effective communication
- Rapid learning capabilities
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
Patient Services Analyst
Pacific Radiology
11.2023 - 01.2024
- In this role, I was tasked with analysing the company's email system. This involved developing a criteria list to classify emails and conducting statistical analysis to understand the source and timing of emails. My responsibilities included writing detailed reports for management and developing a presentation for the executive leadership team. This role required proficient use of Excel and strong presentation and report writing skills.
- Experience in a professional setting
- Advanced real-world Excel skills
- Expertise in professional presentations and report writing
Education
NCEA Level 1, 2 And 3 Certification -
Wellington High School
Wellington, NZ11-2021
Bachelors of Applied Science - Environmental Management
University of Otago
Dunedin, NZ11-2024
Skills
- Empathy and patience
- Strong organization
- Experience using programming systems to generate data analysis
- Effectively communicate complex or technical concepts in clear, accessible language for diverse audiences
- Generation of reports based on various data sets
Personal Interests
I enjoy cooking in my flat and doing arts and crafts with my friends. I am also a keen tramper and enjoy outdoor pursuits. I was a successful roller derby player, being part of the team that won the junior roller derby championships in 2021. I loved being part of a team aiming for excellence and look forward to being part of teams in my future career.
Timeline
Booking Specialist
Pacific Radiology
01.2025 - Current
Medical Receptionist
Pacific Radiology
07.2024 - 11.2025
Patient Services Analyst
Pacific Radiology
11.2023 - 01.2024
NCEA Level 1, 2 And 3 Certification -
Wellington High School
Bachelors of Applied Science - Environmental Management
University of Otago