Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rose Welford

Timaru,New Zealand

Summary

Detail-oriented and highly organized professional with a proven ability to coordinate complex tasks and ensure seamless operations across various projects. Expertise in managing schedules, resources, and stakeholder communications fosters effective project execution and enhances team collaboration. Recognized for adaptability in dynamic environments and a proactive approach to problem-solving, consistently driving organizational success through streamlined workflows. Committed to continuous improvement and equipped with strong analytical skills, poised to make a significant impact in any team setting.

Overview

27
27
years of professional experience

Work History

Shipping Documents Co-Ordinator (Seasonal)

Southern Packers Ltd.
02.2019 - 08.2021
  • Facilitated timely preparation of shipping documents for international export, contributing to seamless logistics operations. Delivered comprehensive shipping reports to the board of directors, enhancing decision-making processes. Strengthened customer service by effectively managing email and telephone inquiries. Streamlined general office functions to support overall productivity.
  • Managed detailed project timelines to support strategic alignment with organizational objectives.

Horticultural Export Coordinator/Quality Management & Logistics

Southern Fresh Produce Ltd.
02.2012 - 05.2018
  • Directed onion export operations for So Fresh Produce Ltd. to Europe. Led quality management initiatives for export orders while collaborating with growers, packhouse management, shipping companies, haulage companies, and Kiwi Rail to optimize delivery processes. Enhanced administrative functions and customer service standards.
  • Oversaw seasonal operations from mid-February to mid-May annually. Coordinated team efforts to optimize project delivery during high-demand periods. Enhanced operational processes to improve overall productivity during seasonal cycles.

Office Administrator/Manager (Sole Charge)

NDA Engineering
08.2009 - 09.2009
  • Achieved efficient reception management by addressing phone inquiries from customers and staff. Enhanced daily operations by ensuring timely clearing of post office box. Improved accuracy of timesheet entries in computerized system. Delivered effective purchase order creation and material ordering processes. Optimized purchase order updates and reconciled packing slips with receipts. Strengthened collaboration with managers and head office staff. Resolved accounts payable issues related to invoices. Facilitated new job creation in SAP system and proposal preparation. Streamlined stationery ordering and documented meeting minutes. Executed general office tasks to support overall operations.
  • Oversaw daily operations and ensured continuity of services during annual leave coverage.

Shipping Coordinator (Temporary Position)

New Zealand Dairies Limited
01.2009 - 03.2009
  • Achieved timely completion of nonpayment insurance letters of credit and prepayment of invoices, enhancing overall risk management efficiency.
  • Streamlined shipping processes to facilitate timely distribution of dairy products across various locations.
  • Managed preparation of shipment documents to ensure adherence to international regulations.
  • Coordinated interactions between logistics suppliers and customers to improve overall service delivery.
  • Negotiated competitive terms and rates by fostering strategic alliances with transportation providers.

Support Worker/Carer

Enliven
07.2007 - 10.2008
  • Facilitated essential services for older individuals assessed with high complex needs, promoting independence and comfort at home.

Receptionist/PA/Project Co-coordinator/Billing Co-coordinator

IBM
09.2003 - 06.2007
  • Oversaw front desk operations at two IBM sites, enhancing visitor experience and communication flow. Coordinated administrative tasks to streamline office processes and improve efficiency. Fostered a welcoming environment for clients and employees alike.
  • Managed executive calendars and organized appointments to optimize time management. Oversaw email communications, addressing inquiries and facilitating resolutions. Coordinated comprehensive travel logistics, including domestic and international itineraries, accommodations, and transportation. Prepared and edited documents to ensure clarity and professionalism.
  • Oversaw project management activities for IBM, ensuring seamless coordination with Westpac teams.
  • Facilitated development and deployment of billing system to enhance operational efficiency for IBM.

Various temporary positions

Manpower Personnel, Alpha Personnel, GBL Personnel
04.2003 - 08.2003
  • Achieved successful integration into multiple organizations in Wellington through temporary roles. Contributed to operational success by adapting quickly to diverse work environments. Enhanced team performance by providing support across various functions and responsibilities.
  • Managed front desk operations and provided exceptional customer service at American Express.
  • Facilitated communication and supported administrative functions to enhance office efficiency as receptionist at securities commission.
  • Assisted in administrative tasks for New Zealand universities. Supported project coordination and scheduling. Helped maintain communication between departments.

Export Co-coordinator

Sterling International
08.2000 - 04.2003
  • Coordinated corporate moves for international clients in export department. Maintained accurate records in filing and computerized systems. Assisted clients with inquiries via telephone, fax, and email. Arranged parking and ordered materials as needed. Obtained necessary customs documents and prepared insurance. Scheduled electricians and handymen for residences as requested by clients. Updated warehouse manager on move statuses. Booked shipping containers with shipping lines and issued documents to transport manager for crew instructions. Coordinated airfreight, sea freight, and road freight bookings. Communicated with sales manager regarding moves and issued pre-advises to destination agents with arrival details. Processed file recosting and invoicing. Issued documentation to shipping and airline for VAT reclamation on behalf of clients. Closed files and organized all aspects of office correspondence related to moves.

Export Co-ordinator

Anglo Pacific
04.2000 - 08.2000
  • Temporary position for 3 months (See page 3 for job description)

Customer Service Assistant

Cambridge University Press
09.1998 - 01.2000
  • Achieved timely processing of customer orders through e-mail, fax, letters, and phone. Enhanced customer satisfaction by effectively resolving inquiries and claims. Streamlined return documentation and electronic filing processes for improved efficiency. Maintained accurate cash handling practices and successfully addressed customer complaints across all communication platforms. Optimized office administration functions for better workflow.

Office Co-ordinator/Receptionist (Temporary)

Ministry of Commerce
09.1997 - 03.1998
  • Managed meridian switchboard operations, directing calls to 120 employees. Oversaw message-taking and mail distribution processes. Composed and formatted memorandums, letters, and reports. Coordinated meetings to enhance team collaboration.

Export Co-ordinator

Anglo Pacific
08.1994 - 08.1997
  • Oversaw logistics for the fine art department at an international shipping company, facilitating the global transport of antique furniture and artwork. Developed quotations and organized collections, ensuring timely shipment by air, sea, and road. Managed client and supplier correspondence, enhancing customer satisfaction through effective communication.

Education

Intermediate Certificate - English, Mathematics, Irish, Geography, Commerce, Book-Keeping, Domestic Science & French

Scoil Damhnait
Achill, Co. Mayo, Ireland
01-1984

Business Studies and Advanced Office Administration Course

01-1989

Honors Intermediate Vocational Studies Course - undefined

McHale College
Achill, Co. Mayo, Ireland
01-1987

Leaving Certificate - English, Mathematics, Irish, Commerce, Geography

Scoil Damhnait
Achill, Co. Mayo, Ireland
01-1986

Skills

  • Microsoft Office proficiency
  • Email platform proficiency
  • Proficient in social media communication
  • Customer service
  • Strategic decision-making
  • Accurate data entry
  • Project management
  • Meeting schedule management
  • Effective document management
  • Administrative operations
  • Analytical problem-solving
  • Effective time management
  • Strong attention to detail
  • Flexibility in changing situations
  • Prioritization of tasks
  • Managing deadlines effectively
  • Logistics management
  • Professional communication
  • Familiar with multiple systems including SAP
  • Multitasking and organization skills
  • Team collaboration for customer service

Timeline

Shipping Documents Co-Ordinator (Seasonal)

Southern Packers Ltd.
02.2019 - 08.2021

Horticultural Export Coordinator/Quality Management & Logistics

Southern Fresh Produce Ltd.
02.2012 - 05.2018

Office Administrator/Manager (Sole Charge)

NDA Engineering
08.2009 - 09.2009

Shipping Coordinator (Temporary Position)

New Zealand Dairies Limited
01.2009 - 03.2009

Support Worker/Carer

Enliven
07.2007 - 10.2008

Receptionist/PA/Project Co-coordinator/Billing Co-coordinator

IBM
09.2003 - 06.2007

Various temporary positions

Manpower Personnel, Alpha Personnel, GBL Personnel
04.2003 - 08.2003

Export Co-coordinator

Sterling International
08.2000 - 04.2003

Export Co-ordinator

Anglo Pacific
04.2000 - 08.2000

Customer Service Assistant

Cambridge University Press
09.1998 - 01.2000

Office Co-ordinator/Receptionist (Temporary)

Ministry of Commerce
09.1997 - 03.1998

Export Co-ordinator

Anglo Pacific
08.1994 - 08.1997

Business Studies and Advanced Office Administration Course

Honors Intermediate Vocational Studies Course - undefined

McHale College

Leaving Certificate - English, Mathematics, Irish, Commerce, Geography

Scoil Damhnait

Intermediate Certificate - English, Mathematics, Irish, Geography, Commerce, Book-Keeping, Domestic Science & French

Scoil Damhnait
Rose Welford