Roselima Schaumkel
Auckland,New Zealand
Summary
As an experienced Assistant Store Manager with a track record of success in the retail industry, I have proven ability to drive sales, lead teams to achieve the best results and give every customer exceptional experiences. Over four years of experience at Skechers, I have developed strong leadership skills and a deep understanding of customer needs. Proficient in communication, adapting to new situations and working under pressure. I have extensive experience with visual merchandising, employee training and development and POS systems. My goal is to take my skills and knowledge to the next level as an Assistant Manager.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Skechers
10.2019 - 09.2022
- Managed daily operations of retail store, overseeing staff performance, sales targets, and customer satisfaction
- Provided leadership, guidance, and training to team members, fostering a positive and productive work environment
- Implemented effective sales strategies and promotions to drive revenue growth
- Collaborated with senior management to develop and execute business plans and achieve store objectives
- Ensured adherence to company policies and procedures, including visual merchandising standards and inventory control
- Resolved customer inquiries and complaints, ensuring high levels of customer service at all times
- Generated a increase in sales through effective staff training and motivation
- Implemented new visual merchandising strategies, resulting in improved store layout and increased customer engagement
- Streamlined inventory management processes
Customer Service Representative
Skechers
11.2017 - 10.2019
- Provided excellent customer service, addressing customer inquiries, concerns, and complaints in a timely and professional manner
- Assisted customers with product selection and provided detailed product information
- Handled cash transactions and ensured accurate register balancing
- Collaborated with team members to achieve sales targets and deliver exceptional customer experiences
- Consistently achieved high customer satisfaction ratings through friendly and attentive service
- Developed strong product knowledge to effectively assist customers and drive sales
- Collaborated with team members to achieve and exceed daily and monthly sales targets
Intern
Orbit World Travel (NZ)
03.2019 - 05.2019
- Participated in an internship program, gaining valuable hands-on experience in the travel industry
- Assisted with administrative tasks, such as data entry and document preparation
- Supported senior staff members in day-to-day operations, providing assistance as needed
- Developed an understanding of the industry and gained exposure to various aspects of travel planning and coordination
- Contributed to the efficient operation of the office through effective multitasking and organizational skills
- Developed a strong attention to detail in handling important travel documents and itineraries
- Demonstrated strong communication skills in interacting with clients and assisting with their travel needs
Education
Bachelor's Degree - International Hospitality Management, Human Resource Management, Tourism
Auckland University of Technology
Auckland, New Zealand08.2019
Skills
- Problem-solving
- Visual merchandising
- Attention to detail
- Training and Development
- Team Building and Leadership
- Store Opening and Closing
- POS Systems
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- KPI Tracking
- Performance Improvement
Accomplishments
- Achieved a certificate of completion on the Amadeus Platforms Systems with accuracy and efficiency.
Personal Information
- Title: Entrepreneur
- Date of Birth: 08/23/97
- Nationality: Tongan
References
Mikayla Ninkie, Skechers, Mikayla.ninkie@accentgr.co.nz, 0272342738
Timeline
Assistant Store Manager
Skechers
10.2019 - 09.2022
Intern
Orbit World Travel (NZ)
03.2019 - 05.2019
Customer Service Representative
Skechers
11.2017 - 10.2019
Bachelor's Degree - International Hospitality Management, Human Resource Management, Tourism
Auckland University of Technology
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