ROSELLA DUTT
Flat Bush,AUK
Summary
To consistently succeed in life and continually develop knowledge around company’s product and services. I have an ability to learn new tasks effectively and efficiently and carry them out with enthusiasm and confidence. My aim is to be trusted with increasing responsibility and to deliver outstanding results. Forward-thinking business banking professional well-versed in the needs of banking companies. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities.
Overview
14
14
years of professional experience
Work History
Business Banking Specialist
ASB Bank Limited
11.2022 - Current
- Manage a specific portfolio of Business Banking customers
- Inbound business banking clients call
- Providing support to Business Banking SME customer relationship development and management
- Providing clients with savings options
- Answer inbound and make out calls to SME customers
- Manage customers lending, deposit, one team referrals and other banking requirements ensuring they meet the customers’ requirements, whilst balancing the operational and credit risk of the bank.
- Achievement of key financial targets including asset growth, income, and liability growth
- Use of Onyx and Crabbs system for lending application
- Finap - Financial review of clients need
- Met with customers to assess needs and propose customized solutions.
Credit Assessment Specialist - Secondment
ASB Bank Limited
11.2021 - 11.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Review of Home loan, personal loan, and credit card application with broken rules or auto approved applications that requires credit team approval
- Managing Loan applications to meet RBNZ requirements
- Managing CCCFA requirements for loan application
- Assessment of construction loans progress payment draw down
- Approving and extension of covenant for business banking loan applications
- Assessment of Principal Relief and Interest only
- ·Coaching lender to assist applications are in line with CCCFA and RBNZ criteria
- Supporting team with rework of in progress application
Business Relationship Manager
ASB Bank Limited
08.2018 - 11.2021
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
- Manage a specific portfolio of Business Banking customers
- Inbound business banking clients call
- Providing support to Business Banking SME customer relationship development and management
- Providing clients with savings options
- Answer inbound and make out calls to SME customers
- Manage customers lending, deposit, one team referrals and other banking requirements ensuring they meet the customers’ requirements, whilst balancing the operational and credit risk of the bank.
- Achievement of key financial targets including asset growth, income, and liability growth
- Use of Onyx and Crabbs system for lending application
- Looking after broker deals
Banking Consultant - Video
ASB Bank Limited
07.2017 - 08.2018
- QFA adviser
- Answer inbound and outbound calls for personal lending, investments options, general insurances, life cover, and general enquiries
- Follow up on customer enquiries and processing customer request
- Identifying customers’ needs and referring customers to specialist where specialist product and services are required
- Booking appointment with an investment’s specialist
- Opening a term deposit, term fund, savings account
- Dealing with kiwisaver enquiries, easy funds withdrawals
- Explaining to customer savings options available to them
- Booking appointments with an insurance manager
- Provide quote for general insurances, life cover, travel insurances
- Attention to detail
- Minifinap
- Knowledge on ASB products and services, Onxy applications and OTR systems and adhere to banks guidelines
- General insurance maintenances
- Dealing with IAG underwriters to get insurances sorted for customer.
Banking Consultant - General
ASB Bank Limited
01.2016 - 06.2017
- QFA adviser
- Answer inbound and outbound calls for personal lending, investments options, general insurances, life cover, and general enquiries
- Follow up on customer enquiries and processing customer request
- Identifying customers’ needs and referring customers to specialist where specialist product and services are required
- Booking appointment with an investment’s specialist
- Opening a term deposit, term fund, savings account
- Dealing with kiwisaver enquiries, easy funds withdrawals
- Explaining to customer savings options available to them
- Booking appointments with an insurance manager
- Provide quote for general insurances, life cover, travel insurances
- Attention to detail
- Minifinap
- Knowledge on ASB products and services, Onxy applications and OTR systems and adhere to banks guidelines
- General insurance maintenances
- Dealing with IAG underwriters to get insurances sorted for customer.
Banking Consultant - Wealth and Protection
ASB Bank Limited
08.2014 - 01.2016
- QFA adviser
- Answer inbound and outbound calls for investments options, general insurances, life cover, and general enquiries
- Follow up on customer enquiries and processing customer request
- Identifying customers’ needs and referring customers to specialist where specialist product and services are required
- Booking appointment with an investment’s specialist
- Opening a term deposit, term fund, savings account
- Dealing with kiwisaver enquiries, easy funds withdrawals
- Explaining to customer savings options available to them
- Booking appointments with an insurance manager
- Provide quote for general insurances, life cover, travel insurances
- Attention to detail
- Minifinap
- Knowledge on ASB products and services, Onxy applications and OTR systems and adhere to banks guidelines
- General insurance maintenances
- Dealing with IAG underwriters to get insurances sorted for customer.
Customer Service Representative - General Banking
ASB Bank Limited
05.2013 - 08.2014
- Answer inbound calls for General Banking
- True rewards inquires
- General Credit card queries
- Knowledge on ASB product and services
- Provide accurate information’s to customers
- Customer satisfaction
- Accurate recording information
- Follow up customer calls where necessary
- Keeping up to date with current products and services
Vodafone FAB (Fixed line and Broadband) CSR
Vodafone New Zealand
12.2010 - 05.2013
- Answer inbound calls regarding technical and billing issues experienced by customers
- Provide accurate and concise information on products and service
- Adhere to KPI and be efficient in dealing with inquiries
- Demonstrate core values of customer service
- Problem resolution skills/technical troubleshooting skills
- Technical knowledge – of Vodafone products and services in relation to current title
- Taking initiative to go the extra mile to achieve customer satisfaction
- Being diligent and vigilant and demonstrate core values of Vodafone to customers
- Actively take part in running ‘Pilots’ for new products and services
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Keeping up to date with current products and services
Vodafone FAB (Fixed line and Broadband) CSR
Salmart Salesforce
06.2010 - 11.2010
- Answer inbound calls regarding technical and billing issues experienced by customers
- Provide accurate and concise information on products and service
- Adhere to KPI and be efficient in dealing with inquiries
- Demonstrate core values of customer service
- Problem resolution skills/technical troubleshooting skills
- Technical knowledge – of Vodafone products and services in relation to current title
- Taking initiative to go the extra mile to achieve customer satisfaction
- Being diligent and vigilant and demonstrate core values of Vodafone to customers
- Actively take part in running ‘Pilots’ for new products and services
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Keeping up to date with current products and services
Education
Diploma - Diploma in Diagnostic Radiography
Fiji School of Medicine
Fiji 12.2007
Skills
- Loan structuring
- Risk evaluation
- Customer care
- Team coaching
- Business Relationship Management
- Relationship Management
- Portfolio Management
- Underwriting knowledge
- Debt Restructuring
- Banking product sales
- Data Processing
Strength And Achievement
- Contact Centre super achiever finalist for 2014
- Number 2 for 2014 quarter 4 for the entire Contact Centre
- May 2022 testing of Mahi Tahi document Triage
- Level 3 CAA
Qualifications And Key Competences
- Diploma in Diagnostic Radiography (2007)
- A high level of customer service
- Excellent interpersonal skills
- Self-motivated and well organized
- Ability to work well in a team and individually
- Ability to work accurately with attention to detail
- Excellent oral and written communication skills and computer literate
References
- Angelie Patel, Business centre Manager, Counties Business Banking, 0273242453
- Bob Agnew, Area Centre Manager, Manukau, 021910259
- Stuart Evans, Credit Assessment Manager, North Wharf, 0212590184
Timeline
Business Banking Specialist
ASB Bank Limited
11.2022 - Current
Credit Assessment Specialist - Secondment
ASB Bank Limited
11.2021 - 11.2022
Business Relationship Manager
ASB Bank Limited
08.2018 - 11.2021
Banking Consultant - Video
ASB Bank Limited
07.2017 - 08.2018
Banking Consultant - General
ASB Bank Limited
01.2016 - 06.2017
Banking Consultant - Wealth and Protection
ASB Bank Limited
08.2014 - 01.2016
Customer Service Representative - General Banking
ASB Bank Limited
05.2013 - 08.2014
Vodafone FAB (Fixed line and Broadband) CSR
Vodafone New Zealand
12.2010 - 05.2013
Vodafone FAB (Fixed line and Broadband) CSR
Salmart Salesforce
06.2010 - 11.2010
Diploma - Diploma in Diagnostic Radiography
Fiji School of Medicine