Roselle Mataio
Summary
Organised and proactive maintenance professional with proven experience as programmer, coordinator and scoper supervisor. Skilled in planning and delivering complex maintenance schedules, consistently meeting delivery targets while ensuring quality compliance. Recognised for strong work ethic, reliability and a positive, approachable nature that fosters collaboration and trust. Adept at building strong relationships with clients, contractors, and collogues, with cultural sensitivity and outstanding customer focus at the core of my work. Dedicated to achieving the best outcomes for both the organisation and our clients.
Overview
4
4
years of professional experience
Work History
Maintenance Coordinator/ RSC Programmer
Spencer Henshaw
03.2024 - Current
- Planned, coordinated and scheduled a variety of large and small scale maintenance and repair works involving multiple trades and hazardous materials such as lead base paint and asbestos.
- Developed and managed work schedules to ensure repairs were completed efficiently, safely and within set timeframes.
- Allocated and assigned daily work to contractors, ensuring they have consistent work and resources to remain productive and meet project requirements.
- Prioritise maintenance requests and adjusted schedules as needed to meet operational demands and urgent repairs.
- Coordinated with contractors and felid staff to deliver monthly target of 90 jobs to be completed within the month.
- Work closely with clients to coordinate tenant relocations for major works such as painting and asbestos removals ensuring minimal disruption and clear communications.
Scoper Supervisor
Spencer Henshaw
05.2023 - 03.2024
- Supervised and coordinated the scoping of routine maintenance projects ensuring all works were accurately defined, costed and scheduled accordingly.
- Led a team of various contractors and provided clear directions, support and feedback to achieve project goals and deadlines
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Ensured compliance with health and safety regulations and company procedures during all maintenance activities
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows accordingly
- Worked closely with the clients to ensure all maintenance requests were carried out in the a timely and professional manner
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented cost-saving measures, significantly reducing operational expenses.
Maintenance Coordinator URG / GNL
Spencer Henshaw
05.2021 - 05.2023
- Planned, scheduled, and coordinated maintenance tasks to keep operations running smoothly.
- Acted as a key point of contact between contractors, clients and internal teams to ensure work is carried out safely, efficiently and to required standards.
- Monitored maintenance requests and prioritised tasks according to urgency, safety requirements and operational needs.
- Maintained accurate records of maintenance, schedule's, completed work and contractor performance.
- Call centre representative
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
Skills
- Strong work ethic
- Reliable, always present at work and consistently delivering targets to the best of my ability
- Organised
- Experienced in organising job tasks, contractors and coordinating maintenance ensuring efficiency and timely delivery
- Outstanding customer focus
- Committed to delivering excellent service and maintaining strong client trust
- Positive attitude
- Approachable and friendly nature, creating a collaborative and motivated work environment Open to constructive criticism and willing to adapt accordingly to ensure quality outcomes
- Problem solver
- Creative thinker who address challenges proactively and delivers practical solutions
- Effective communicator
- Clear, professional communicator with colleagues, contractors, clients Fostering teamwork and problem resolution
- Confident public speaker
- able to lead discussions in a team or present presentations to the my colleagues or clients if required
- Cultural sensitivity
- Skilled at working with diverse clients and tenants, ensuring respect at all times
Timeline
Maintenance Coordinator/ RSC Programmer
Spencer Henshaw
03.2024 - Current
Scoper Supervisor
Spencer Henshaw
05.2023 - 03.2024
Maintenance Coordinator URG / GNL
Spencer Henshaw
05.2021 - 05.2023
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