Rosellier Dinauto
Weymouth,AUK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude, relationship-building skills, and technological skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Managing Director and Print Operations Lead
Celeste Vangelis Limited (The Print Minister)
08.2021 - Current
- Oversee Strategic Direction & Operations – Direct the company's strategic initiatives, financial performance, and operational efficiency to drive business growth.
- Manage Printing Machines & Technology – Ensure all printing equipment is properly maintained, troubleshoot technical issues, and integrate new printing technologies.
- Enforce Quality Control Standards – Monitor production quality, enforce quality control measures, and ensure customer satisfaction with high-standard prints.
- Train & Mentor Staff – Guide employees on best practices in printing, equipment handling, and operational processes to enhance productivity.
- Client & Supplier Relationship Management – Build and maintain strong connections with clients, suppliers, and industry partners to create business opportunities.
- Supervise Production & Order Fulfillment – Oversee design, printing, and delivery processes, ensuring accuracy, efficiency, and timely completion of orders.
- Optimize Costs & Manage Budgets – Track production expenses, streamline costs, and manage budgets to maintain financial health and profitability.
- Ensure Compliance & Safety – Enforce adherence to industry regulations, safety standards, and company policies to ensure a safe and legal work environment.
- Manage Inventory & Supply Chain – Monitor and control inventory levels to ensure essential printing materials and supplies are available for continuous operations.
- Lead Innovation & Service Development – Research and implement new printing techniques, services, and product offerings to keep the business competitive.
Community Support Worker and Programs Lead
Spectrum Care Trust
02.2009 - 09.2022
- Empower Clients Towards Independence – Assist service users in achieving greater self-sufficiency through guidance, encouragement, and skill-building.
- Build Trust-Based Relationships – Establish strong connections with clients using empathetic communication and active listening.
- Enhance Client Well-Being – Provide individualized support and resources to improve overall quality of life and personal development.
- Provide Crisis Intervention – Offer immediate support during crises, deescalating situations while ensuring the safety of all involved.
- Develop & Lead Community Programs – Plan and facilitate engaging programs such as Screen Printing, Woodworks, Mushroom Growing, Arts and Crafts, and Community Events.
- Mentor & Support Individuals – Provide hands-on guidance to participants, fostering skill development and personal growth.
- Manage Program Logistics – Oversee scheduling, materials procurement, and venue coordination to ensure smooth program execution.
- Collaborate with Partners & Stakeholders – Work with local organizations, businesses, and community groups to expand program reach and impact.
- Monitor & Improve Programs – Assess program effectiveness, collect feedback, and make necessary improvements for better outcomes.
- Promote Community Engagement – Conduct outreach, workshops, and interactive activities to encourage participation and strengthen community ties.
Church Staff
Bible Baptist Church
01.2004 - 01.2005
- Community Outreach & Evangelism – Engaged with families in a community, sharing Bible teachings and encouraging faith-based living.
- Discipleship & Spiritual Guidance – Provided one-on-one and group discussions on spiritual growth, guiding individuals in understanding and applying Biblical principles.
- Family Support & Time Management Counselling – Assisted families in organizing their schedules to prioritize church attendance and strengthen family relationships.
- Sunday Service Preparation & Coordination – Helped coordinate church services, ensuring smooth operations for worship, teaching, and fellowship activities.
- Bible Study Leadership – Led small group Bible studies, facilitating discussions on Scripture and its relevance to daily life.
- Visitation & Follow-ups – Conducted home visits to encourage new and existing church attendees, offering prayer, counsel, and support.
- Church Administration Assistance – Assisted in church documentation, event planning, and organizing outreach programs.
- Encouraging Community Participation – Motivated families to actively engage in church ministries, fostering a spirit of unity and service.
- Spiritual Counselling & Support – Provided emotional and spiritual guidance to individuals facing personal challenges, offering biblical solutions.
- Volunteer & Ministry Coordination – Assisted in recruiting and mentoring volunteers to strengthen church programs and community impact.
Merchandising / Sales Supervisor
East Asiatic Company
01.1999 - 08.2000
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Constructed displays and signs to promote specified products and sales promotions.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
- Revitalized underperforming sales territories with targeted strategies and focused team coaching.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Orchestrated successful product launches, coordinating between marketing, sales, and product development teams.
Sales Representative
East Asiatic Company
01.1996 - 01.1999
- Identified and tapped into new markets, significantly expanding customer base.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Conducted detailed market analysis to guide development of sales strategies.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales process, reducing time from lead to close.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Stayed up-to-date with industry trends to position company as market leader.
- Collaborated with marketing department to align sales strategies with new campaigns.
Merchandiser
East Asiatic Company
10.1994 - 01.1996
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted in development of online merchandise catalog, expanding product reach and availability.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Achieved significant reduction in overstock through precise demand forecasting.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Increased customer engagement by providing knowledgeable product recommendations.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
Bachelor of Science - Nursing
Felipe Verallo Foundation College Inc.
Philippines03.2025
Pastoral Education -
Bible Baptist College
Philippines01.2003
Bachelor of Science - Airline Management
Royal Christian College
Philippines01.1994
Skills
- Operations management
- Quality assurance
- Team collaboration
- Client relationships
- Mentoring and training
- Business planning
- Strategic planning
- Project management
- Workforce planning
- Behavioural support
- Individualized support
- Client advocacy
- Community outreach
- Staff management
Languages
English
Full Professional
Filipino
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Managing Director and Print Operations Lead
Celeste Vangelis Limited (The Print Minister)
08.2021 - Current
Community Support Worker and Programs Lead
Spectrum Care Trust
02.2009 - 09.2022
Church Staff
Bible Baptist Church
01.2004 - 01.2005
Merchandising / Sales Supervisor
East Asiatic Company
01.1999 - 08.2000
Sales Representative
East Asiatic Company
01.1996 - 01.1999
Merchandiser
East Asiatic Company
10.1994 - 01.1996
Bachelor of Science - Nursing
Felipe Verallo Foundation College Inc.
Pastoral Education -
Bible Baptist College
Bachelor of Science - Airline Management
Royal Christian College
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