Rosel Tec Abao
Palmerston North
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at 7-11 Convenience Store. Excelled in building customer loyalty, increasing sales revenue, and managing high-stress situations. Demonstrates exceptional teamwork, problem-solving abilities, and a commitment to excellence. Proven track record of enhancing customer satisfaction and streamlining operations for efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
7-11 Convenience Store
12.2013 - 10.2021
- Clear understanding of features, benefits, and the uses of stocked products
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Service Station Attendant
Shell Select
04.2009 - 03.2010
- Adjusted to various shifts, flexible hours and diverse customer needs
- Assisted in inventory management, accurately arranging and replenishing products as needed.
- Demonstrated proficiency in handling multiple tasks simultaneously
- Followed safety protocols while working, avoiding accidents and injuries for both customers and employees
Sales Attendant
Happy Mart
08.2008 - 02.2009
- Leveraged strong multitasking abilities to manage tasks without compromising on service quality or efficiency levels.
- Handled customer inquiries and resolved issues promptly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Lawaan National High School
Lawaan Talisay, Cebu, Philippines04-2008
Skills
- Customer service
- Flexible schedule
- Problem-solving skills
- Cash handling accuracy
Certification
Non-Professional Driving License, Ph
Sales Associate Accreditation
Workshop for Shell Select Operations
Languages
English
Full Professional
Timeline
Sales Associate
7-11 Convenience Store
12.2013 - 10.2021
Service Station Attendant
Shell Select
04.2009 - 03.2010
Sales Attendant
Happy Mart
08.2008 - 02.2009
Non-Professional Driving License, Ph
Sales Associate Accreditation
Workshop for Shell Select Operations
High School Diploma -
Lawaan National High School
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