Roselyn Prakash

• Managed customer accounts, ensuring timely responses to inquiries and issues.
• Developed strong relationships with clients, enhancing customer satisfaction and retention.
• Assisted in preparing detailed proposals and presentations for potential clients.
• Provided insights on client feedback to improve service offerings and operational efficiency.
• Increased client satisfaction by effectively addressing and resolving account-related issues.

• Responsible for overseeing and coordinating all aspects of a company’s vehicle fleet to ensure efficiency,
  safety, compliance and cost-effectiveness
  management and fleet tracking and optimisation
  • Led a major organisational transformation to overhaul recruitment, training and contractor management
  functions, significantly improving legal, strategic and operational excellence.
  • Significantly enhanced relationships with the contractor network, embedding a culture where contractors
  were fairly remunerated and rewarded, while achieving positive commercial results for the company
  • Led disciplinary proceedings to address issues of non-performance and low service delivery, resulting in
  a stronger and more capable contractor team that could drive customer service performance

• Managed the storage, transportation and delivery of goods from warehouses to retail outlets, customers

and other distribution centres, efficiently and cost-effectively

• Instrumental in leading a major restructure to merge the two largest Freightways operations impacting

two brands, achieving significant safety and efficiency improvements

• Created a new structure, in consultation with HR, to establish an operation that delivered outstanding

performance for existing customers and embedded a foundation to support rapid growth

• Trained team members on safety protocols and operational procedures.
• Implemented process improvements that enhanced workflow efficiency.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Led regular team meetings to discuss performance and address challenges.