Rosemaria Loto

My role was to maintain the university’s academic, tutorial and examination timetable across all campuses and external sites. Focused on optimising resources and contributing to a high student experience by providing
accurate and timely services across all timetables, providing quality examination management, and
ensuring fair administration of ad hoc room booking requests.

• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment by engaging with Faculty and Academic Office staff to improve processes and within our own team.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Entered data, generated reports, and produced tracking documents.
• Created and maintain course, major/minor and degree information in the university’s student management system, and major/minor and degree requirements in the degree audit system
• Ensured accurate collation and maintenance of constraint data in Banner and Syllabus Plus
• Liaises with Faculty and school timetabling contacts to mitigate risks and resolve constraints or scheduling issues
• Ensures qualifications and course information is accurate within Banner
• Engages with Faculty and Academic Office staff to improve processes
• Manages a time-pressured workload to ensure data entry is completed to the required deadline to ensure information is accurately displayed on the Course Finder so that students make informed choices during recruitment and enrolment periods
• Ensure that qualification, major and course information is accurate with MyQual and is consistent with Banner and the official calendar.

• Access Homehealth is a healthcare organization specializing in home-based healthcare and support
• My role was the Care Coordinator for the Hutt Valley region
• I was also a member of the Health and Safety committee
• Matching support workers to clients, based on the support needs of the client
• Scheduling support worker visits, managing leave and shift cover using a purpose built database
• Working closely with support workers, coordinators and the leadership team to minimise support work turn over by fully utilising existing support workers skills and availability
• Making sure that information relating to support workers initial placement, annual leave, resignation and emergency timetabling in Access controller is accurate.

• Key holder to store
• Supervises part-time workers
• Responsible for branch transfers and web sales
• Giving advice and guidance on product selection
• Resolves any complaints and purchase enquiries.

• Trained and advised staff on Photoshop
• Prepared shop manufacturing kit sets for clients
• Prepared and assisted with washing and stretching processes of stitched needlework.

• Maintained and assisted with customer service at the counter
• Operated the desk cashier/till.