Rosemary Hay
Te Atatu South,Auckland
Summary
Dynamic school administrator with a proven track record at Honey Bees Academy, adept at developing policies and fostering community relationships. Skilled in event planning and budgeting, I excel in enhancing operational efficiency and ensuring a safe learning environment, while effectively communicating with stakeholders to drive success.
Overview
20
20
years of professional experience
Work History
School Administrator/Manager
Honey Bees Academy
Lae, Papua New Guinea
03.2018 - 08.2020
- Developed and implemented school policies and procedures to ensure safe learning environment.
- Fostered strong relationships with parents and community stakeholders through regular communication and events.
- Facilitated conflict resolution among students, parents, or staff members.
Branch Manager
Moore Printing
Madang, Papua New Guinea
04.2013 - 10.2015
- Managed daily operations to ensure smooth functioning of branch.
- Maintained and developed relationships with business customers.
- Cultivated strong community relations, enhancing brand reputation and loyalty.
Retail Assistant Manager - Furniture & Stationary
Ela Enterprises Ltd
Madang, Papua New Guinea
03.2012 - 03.2013
- Assisted with promotions, including building displays, organizing merchandise and directing signage changes.
- Maintained impeccable store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation.
- Managed daily workloads by organizing schedules and delegating tasks.
Reservation & Conference Executive
Madang Star Hotel 4*
Madang, Papua New Guinea
08.2011 - 03.2012
- Improved future events based on strengths and weaknesses of previous event plans.
- Maintained strict budgets with effective expense controls and thorough planning.
- Handled administrative details for events, responding to inquiries and distributing promotional materials.
Conference Sales Executive
Coastwatchers Hotel 4*
Madang, Papua New Guinea
04.2010 - 07.2011
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Grew revenue with profitable pricing structures and strategic discount plans.
- Streamlined business functions, advising partners on policies and operating procedures.
- Focused sales and marketing efforts on customer preferences and consumer trends.
Receptionist
Kavieng Hotel
Kavieng, Papua New Guinea
04.2009 - 02.2010
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Greeted people upon arrival and provided directions to specific destinations.
- Maintained welcoming reception area by organizing space and managing office supplies.
Senior Receptionist
Coastwatchers Hotel 4*
Lae, Papua New Guinea
04.2008 - 03.2009
- Supported management in completing additional tasks as needed to ensure smooth daily operations in office environment.
- Handled confidential information with discretion, maintaining trust and integrity.
- Monitored office supplies and placed timely orders for new stock.
- Input new transactions and reconciled accounts to keep business finances current.
Senior Receptionist
Lae Travellers Inn
Lae, Papua New Guinea
01.2006 - 02.2008
- Organized and updated company contact lists, ensuring accuracy and accessibility.
- Conducted initial screening of incoming calls, improving response times for priority issues.
- Supported management in completing additional tasks as needed to ensure smooth daily operations in office environment.
- Kept reception area professional, clean and neat for guests.
Receptionist
Coastwatchers Hotel 4*
Madang, Papua New Guinea
01.2004 - 12.2005
- Treated visitors with friendly, approachable attitude.
- Maintained welcoming reception area by organizing space and managing office supplies.
- Greeted people upon arrival and provided directions to specific destinations.
Receptionist
Melanesian Hotel 4*
Lae, Papua New Guinea
01.2001 - 11.2003
- Uphold office security standards, checking in guests and issuing badges.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Conducted basic bookkeeping tasks, including invoice processing and expense tracking.
Education
Working with Students with Special Educational Needs -
Allison Courses
01.2026
Caring for Adults -
Open University Cymru
01.2026
Early Childhood Brain Development & Growth -
Allison Courses
01.2024
Secondary -
Lae International High School
Lae, Papua New Guinea01.1994
Primary -
St Paul's & The International School of Lae (TISOL)
Lae, Papua New Guinea01.1990
Skills
- Policies and procedures
- Event planning
- Effective communication
- Relationship building
- Budgeting and forecasting
- Time management
- Business management
Timeline
School Administrator/Manager
Honey Bees Academy
03.2018 - 08.2020
Branch Manager
Moore Printing
04.2013 - 10.2015
Retail Assistant Manager - Furniture & Stationary
Ela Enterprises Ltd
03.2012 - 03.2013
Reservation & Conference Executive
Madang Star Hotel 4*
08.2011 - 03.2012
Conference Sales Executive
Coastwatchers Hotel 4*
04.2010 - 07.2011
Receptionist
Kavieng Hotel
04.2009 - 02.2010
Senior Receptionist
Coastwatchers Hotel 4*
04.2008 - 03.2009
Senior Receptionist
Lae Travellers Inn
01.2006 - 02.2008
Receptionist
Coastwatchers Hotel 4*
01.2004 - 12.2005
Receptionist
Melanesian Hotel 4*
01.2001 - 11.2003
Working with Students with Special Educational Needs -
Allison Courses
Caring for Adults -
Open University Cymru
Early Childhood Brain Development & Growth -
Allison Courses
Secondary -
Lae International High School
Primary -
St Paul's & The International School of Lae (TISOL)