Rosemary Pearson (Atanassov)

I co-manage our business with my husband. Amadeus Music Ltd has customers all over Asia and Europe. It is a violin making and restoration business. My husband travels for trade fairs and customer visits and I manage administration from NZ. It is a part time role.

My role entails;

• Banking and record keeping.
• Managing travel and appointments
• Ordering product.
• Following up with customers.

Atanassov-Pearson Ltd is my husband and my property company. It involved the purchase, management and sale of 6 rental properties.

This was primarily my initiative and the role involved;

• Researching and purchasing high yield rental properties.
• Employing property Managers when travelling or for specific properties.
• Staying informed on rental/landlords legislation and managing tenants accordingly.
• Redecorating, marketing and managing the sale of these properties between 2016 and 2021.

St Honore Ltd sourced, imported and sold replica jewellery via it's website and Trademe Ltd from 2003-2017. The business was established and registered in 2003.

My role included;

• International travel to design and source jewellery from international trade fairs.
• Sourced professional photography services, wrote descriptions, loaded website and listed products on Trademe Ltd.
• Oversaw 2 staff who performed relisting and despatch services, customer contact and service.

As senior consultant my role entailed;

• Identifying potential customers and building effective relationships.
• Understanding customers needs in terms of high level recruits for available positions.
• Researching industry and positions to ensure and in depth understanding of requirements.
• Advertising and screening applicants for these roles.
• Arranging meetings for clients with chosen applicants.
• Following through with both client and applicant post placement to ensure all expectations were met.

I performed 2 roles during my time with David Forman NZ, initially as a Business Development Manager and later as a Key Account Manager.

My role as BDM included;

• Cold calling new or lapsed customers to build effective relationships.
• Understanding, through effective questioning, my customer's core needs in terms of staff performance and current skill gaps.
• Identifying and selling appropriate seminars or customised training to meet those needs.
• Ascertaining the quantifiable results expected by the customer as a result of staff's training and subsequent improved skills, and presenting realistic measures to assess and track improved performance.
• Following through with both client management and staff to ensure ongoing assignments demonstrating the application of new skills were understood and completed to a high standard.
• Visiting new and existing clients and presenting complex training solutions based on their brief/s.
• Constantly staying informed of industry trends and changes both in my own market and those of my various customers.

My role as Senior Key Account Manager included;

• Building and maintaining relationships at multiple levels of client organisations/corporates.
• Demonstrating a deep and thorough knowledge of complex business models and skill requirements.
• Developing complex training solutions, customised to large organisations, ensuring uniform training and development of skills at multiple levels to support organisational development, growth and culture.
• Supporting client organisations changes in direction, ie; growth, restructuring, procurement or diversification through the provision of supporting skill training.
• Travelling between Auckland, Sydney and Melbourne to establish and develop new corporate opportunities.
• Coaching and mentoring junior staff.
• Managing my support team of secretary and operations staff.

My role with Wilson and Horton involved selling advertising space in their Waitakere Week Community Newspaper, including;

• Identifying potential customers, cold calling and identifying their business's advertising requirements.
• Proposing appropriate advertising solutions in terms of design, placement and size.
• Working with clients to maximise the value of their advertising budget/spend, including longer campaigns, and one off events.
• Following up with clients to ensure the advertising solutions were effective and meeting agreed goals.
• Designing Editorial features around subjects of core interest, sourcing clients whose businesses connected with these campaigns and selling advertising solutions to complete the feature.
• Working with other departments to ensure budgets and deadlines were meet each week.

My role as a Japanese Speaking Guide with Scenic Tours NZ Ltd involved accompanying groups of Japanese customers to NZ locations such as Rotorua, Waitomo and Auckland's West Coast beaches;

• Escorting large groups of Japanese Speaking guests/tourists to a variety of NZ locations, providing a full, in depth commentary of both NZ in general and the specifics of the area we were visiting.
• Ensuring guests were comfortable, expectations were met and answering many and varied questions in both English and Japanese.
• Ensuring tours arrived and departed on time and all visits and travel went smoothly.
• Occasionally also escorting French speaking guests and at times providing triple commentary in French, Japanese and English for mixed tours.

During my time freelancing in Tokyo I worked in varying roles for different clients. These included;

• Interpreting English to Japanese or Japanese to English for business meetings and interviews.

• Advising Japanese clients on English /Western business protocol or expectations.

• Teaching business clients appropriate English language skills.

• Helping to proof read English publications produced by Japanese editorial houses.
• Teaching older school/college students and a variety of professional clients in private English lessons.

During the above time frame I worked for several English schools in Tokyo in roles that included the following;

• Design and deliver engaging and effective lessons using a mix of Japanese/English relevant to each student.
• Request home work be completed to demonstrate understanding and application of the learning covered in the lesson.
• Tailor individual lessons to all ages from primary school children through to business people.
• At times travel to far reaching places to deliver English lessons.

During this time I also studied much of the time to build my Japanese speaking skills and became fluent in spoken Japanese.

Working as a GO (Gentil Organisateur) or 'kind organiser' involved all aspects of resort life. Each 'season' was 6 months and typically GOs were moved to a new country every 6 months after a week or two rest back in their home country. I was part of the team that did the opening season of Bali and Phuket Thailand. I had 2 roles during my time with Club Med. First season I served bar and subsequent seasons I was part of the Guest Relations teams. I became completely fluent in French during this time as staff only spoke in French.

My responsibilities included;

• Opening, stocking, serving and closing the bar in Tahiti.
• Welcoming, informing and advising guests on all aspects of Club life, services and facilities.
• Arranging and booking tours.
• Selling 'bar beads', the only 'currency' used in Club Med resorts.
• Rehearsing and performing a range of stage shows including singing, dancing and general entertaining (Cabaret/Rocky Horror Picture Show/ lip Syncing etc).
• Welcoming guests to meals and hostessing in the dining room.

My roles at the BNZ were varied as a new staff member. I spent the most time as a teller. My role involved;

• Balancing the cash drawer daily and resolving any discrepancies.
• Disbursing cash and checks accurately while maintaining security of cash drawers.
• Answering customer enquiries on all aspects of our banking service.
• Providing services around bank cards and credit cards.
• Processing customer transactions promptly, minimizing wait times.