Rosemary Pouwhare
Whakatane,BOP
Summary
Proven Quality Manager with a track record of enhancing product quality and customer satisfaction at Mount Pack And Cool. Expert in Quality Management Systems and adept at fostering team collaboration. Achieved significant process improvements, demonstrating strong problem-solving abilities and leadership. Committed to excellence and continuous improvement, with a focus on achieving results efficiently. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Manager
Mount Pack And Cool
01.2020 - 06.2024
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Calibrated instruments and scales in production area and quality lab.
Quality Control Inspector
Seeka Oakside
02.2005 - 10.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Education
Nil - N/A
Te Puke High School
Te Puke, BOPSkills
- Internal Auditing
- Quality Management Systems
- Compliance Monitoring
- Corrective Actions
- Quality processes
- Regulatory Compliance
- Document Management
- SOP Development
- Problem-solving abilities
- Continuous Improvement
- Quality Training
- Quality Planning
- Familiarity with quality standards
- Product Inspection
- Statistical analysis skills
- Document Control
- Team Training
- Customer Satisfaction
- Failure mode and effects analysis
- Certified Manager of Quality
- Sampling Plans
- Preventive Actions
- Issue Resolution
- Validation Techniques
- Documentation Control
- Excellent researching skills
- Decision-Making
- Team Leadership
- Problem Resolution
- Process Improvement
- Teamwork and Collaboration
- Scheduling and Coordinating
- Hiring and Training
- Training and Development
Certification
Pest validations.
CCP 2, 3, 4 and 5
Timeline
Quality Manager
Mount Pack And Cool
01.2020 - 06.2024
Quality Control Inspector
Seeka Oakside
02.2005 - 10.2019
Nil - N/A
Te Puke High School
Pest validations.
CCP 2, 3, 4 and 5
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