Rosemary (Rosie) Ryan

Managed a team of kitchen staff, front of house staff and supervisors (from 12-25 depending on time of year).

Financial forecasting, and analysis to ensure weekly budgets set by Air New Zealand are met.

Work closely with Air New Zealand Lounge hosts and Lounge Leader (Humaria Officer) to ensure all guests receive an exceptional experience.

Staff recruitment, training, upskilling, support and mentoring.

Act on all feedback given by guests to ensure the level of service is continually improving.

• Manage all aspects of Business with Managing Director (Nick Cameron)
• Cafe operations on daily basis including budgeting, financial control/analysis, cost controls, staffing, rostering, menu changes, payroll, all other administration aspects to running business
• Encourage all staff to provide exceptional customer experience to everyone who visits business
• Event planning, management, hosting - provide excellent support to all clients to ensure their function runs smoothly and beyond expectations
• Staff training in all aspects of business
• Management of Food Control Plan and monitoring of food hygiene practices
• Host high profile visitors and provide strong customer service resulting in high revenue from tours and retail sales
• Financial reporting, financial management, strategic forecasting, projection.

• Returned to Central Otago: work/life balance
• Assisted Mike Grant's business staff in Central Otago region with sales, client service, financial analysis, lending applications, portfolio management, risk management.

• Managed 21 sales staff with sales growth, customer service and financial analysis
• Recruitment, training, performance management and rostering
• Planning/Managing/Hosting of high profile events/functions
• Providing financial reporting and analysis to senior leadership daily, weekly and monthly
• Driving health and safety measures for staff and clients
• Ensuring exceptional customer service is delivered to every customer
• Driving compliance management and risk management.

• Auckland East area, Newmarket including commercial and light industrial area
• Business portfolio 150-200 business clients, each with >$400k in funding requirements
• Business development, networking – used as a role model for staff
• Assisted managers with complex deals, residential and commercial property knowledge, risk management, conflict management, financial and lending understanding.

• Commercial client portfolio – 50-80 groups with complex financial analysis requirements
• Commercial clients in portfolio – annual turnover $5m-$20m
• Two support staff – performance management, training, coaching, mentoring
• Corporate projects and event planning – breakfast, lunch and evening functions
• Business development – representative of bank to high value clients and stakeholders.

Various roles including all customer service roles, and then moved to Mobile Mortgage Manager, Business Banking, and Commercial Banking.