Rosetta Kathleen Wilson
Summary
Friendly and enthusiastic personality with exceptional customer service skills. Hardworking and punctual with success in delivering quality service in fast-paced environments with high-volumes of patrons. I have an eagerness to learn and expand my knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House
Lochmara
02.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
Maitre D'
Avida Bar
02.2023 - 07.2023
- Trained co-workers to raise performance to company standard.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times, seating and menu information
- Monitored front entrance for new guests while assisting servers by taking and delivering food and beverage orders.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Corporate Food and Beverage Attendant
Delaware North
07.2022 - 07.2023
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Assisted wait staff with timely food delivery and guest requests.
- Kept bar presentable and organized to meet customer needs.
- Polished glassware, cleaned tables and removed debris to keep customer areas clean.
- Trained new hosts on drink pouring and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bar Person
ABV The Grand
08.2022 - 12.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, cleaned tables and removed debris to keep customer areas clean.
- Served alcohol in private functions including; concerts, political events, birthday celebrations and corporate functions.
Retail Sales Assistant
WJL
03.2021 - 12.2022
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns and gift card activations.
Education
New Zealand Certificate in Animal Care (Level 3) -
Unitec
Auckland, NZ12.2021
NCEA Level 2 -
Samuel Marsden Collegiate School
Wellington, NZ12.2020
Skills
- Customer service
- Hosting functions and events
- Good communicator
- Beverage making and delivery
- Billing and payment Processing / POS operations
- Safe work practices
- Waiting tables
- Food and beverage preparation
- Teamwork and professionalism
- Responsible alcohol service
- Menu memorization
Certification
- Liquor Controller Qualification - 2023
- Certificate in Host Responsibility - 2022
- National Certificate in Animal Care - 2021
- First Aid Certificate - 2020
Interests
- Fishing
- Boating
- Freediving
- Reading
Referees
Wendy Lowe
WJL - previous owner
021429370
Adam Caylor
ANZ - business banking manager/character reference
adam.caylor@hotmail.com
0223534490
Timeline
Front of House
Lochmara
02.2024 - 04.2024
Maitre D'
Avida Bar
02.2023 - 07.2023
Bar Person
ABV The Grand
08.2022 - 12.2022
Corporate Food and Beverage Attendant
Delaware North
07.2022 - 07.2023
Retail Sales Assistant
WJL
03.2021 - 12.2022
New Zealand Certificate in Animal Care (Level 3) -
Unitec
NCEA Level 2 -
Samuel Marsden Collegiate School
Similar Profiles
HANNAH REIDHANNAH REID
Front of House at Pinkerton CompanyFront of House at Pinkerton Company
NHI BUINHI BUI
Front of House at Mngo CafeFront of House at Mngo Cafe
Sophie DohertySophie Doherty
Front of House at The MerchantFront of House at The Merchant