Roshani Gunaratne
1/10, Rimu Street, New Lynn,Auckland
Summary
Dynamic professional with a proven track record at Commercial Bank of Ceylon, enhancing sales performance and leading teams to meet targets. Skilled in exceptional customer service and adept at addressing client needs with tailored solutions. Demonstrates outstanding communication and initiative, thriving both independently and in team settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Cashier - (casual)
Function Staff
10.2024 - Current
Processed customer orders efficiently.
Managed POS systems effectively.
Keep the cashier station and customer area tidy and orderly.
Maintain inventory levels through collaboration with the bar team.
Handled queries and issues promptly to maintain high service standards.
Treasury Specialist
Commercial Bank of Ceylon
01.2013 - 09.2024
Provided exceptional assistance, meeting savings and investment requirements for both retail and corporate customers.
Addressed client questions using telecommunication and digital correspondence.
Enhanced sales performance by delivering tailored solutions based on thorough assessment of client needs.
Led a team of two sales assistants to meet targets consistently.
Adapted quickly to diverse cultures.
Education
MBA - Applied Business
UNITEC Institute of Technology
Auckland, NZ10-2024
Skills
Exceptional customer service skills
Attention to detail skills
Takes initiatives
Can work productively on my own and as part of a team
Outstanding communication skills
Outgoing personality
Accomplishments
Professional Achievements
- Achieved the asset and liability management budget by 125% (in 2021,2022,2023)
- Achieved the net Capital Gains from Treasury sales by 110% ( in 2023)
- Maintained the liquidity ratios at the required level 100% of the time
- Achieved funding pool budget by 115% through effective transfer pricing% (2018)
- Achieved the effective cashflow management budget by 115% (2015,2016)
Certification
Host Responsibility Course of Servewise by Health New Zealand alcohol.org.nz
Languages
English
Full Professional
Hindi
Limited Working
French
Elementary
Timeline
Retail Cashier - (casual)
Function Staff
10.2024 - Current
Treasury Specialist
Commercial Bank of Ceylon
01.2013 - 09.2024
MBA - Applied Business
UNITEC Institute of Technology
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