Roshni Devi Singh
Auckland,AUK
Summary
Resourceful Installer known for high productivity and efficient completion of tasks. Skilled in precise measurements, equipment operation, and safety protocols to ensure quality installations across various projects. Excel at problem-solving, teamwork, and adaptability to meet project requirements and deadlines. Committed to delivering exceptional service and workmanship on every job.
Overview
16
16
years of professional experience
Work History
Customer Service and Marquee Installer
South Auckland Marquee hire ltd
Auckland
01.2022 - 01.2024
- Customer service and booking jobs for customers.
- Marketing for the company through Facebook and other flyer handouts.
- Loading and installing a marquee solely or in a group.
- Liasing with customers direct and over the phone or emails.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Simx ltd
Auckland
05.2008 - 09.2019
- Communicating with customers and liasing with team leader and wider Simx team in regards to customer requirements.
- Answering phone calls and making phone calls to customers when required.
- Dealing with freight service providers in regards to shipping of goods locally and overseas.
- Resolving customer disputes in relation to the products or services.
- Processing customer returns.
- Dealing with customers at the front counter.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
Education
Early Childhood Care And Education
Aut
Manukau11-2006
Skills
- Very efficient worker, works well alone, or as a team player
- Works well under pressure
Timeline
Customer Service and Marquee Installer
South Auckland Marquee hire ltd
01.2022 - 01.2024
Customer Service Representative
Simx ltd
05.2008 - 09.2019
Early Childhood Care And Education
Aut