Summary
Overview
Work History
Education
Skills
Accomplishments
Create Handicrafts, Singing, Volleyball, Rugby Tag, Touch Rugby
Languages
Timeline
CustomerServiceRepresentative

Rosie Lameko

Te Atatu,AUK

Summary

Dynamic Team Leader with a proven track record at Yusen Logistics, enhancing team performance through effective leadership and strategic resource management. Skilled in budget management and relationship development, I consistently streamline processes, achieving timely project completions while fostering a collaborative work environment. Adept at data entry and committed to confidentiality.

Overview

11
11
years of professional experience

Work History

Administrator

Era Pipe Fitting
09.2018 - 01.2025
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Pick/Packer

Sweet Red Strawberries
10.2015 - 01.2016
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
  • Assisted in reducing stock discrepancies through regular cycle counts, meticulous record-keeping, and prompt reporting of variances.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Safely and securely loaded items to prevent damage during transport.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Operations Manager

Era Recruitment
09.2021 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Warehouse Team Leader

Yusen Logistics
06.2019 - 08.2021
  • Supervised warehouse operations by managing employees during shifts.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
  • Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
  • Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
  • Reduced order processing time by streamlining picking, packing, and shipping procedures for faster delivery times.
  • Supported continuous improvement initiatives by identifying areas of inefficiency and proposing practical solutions for improvement.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Oversaw daily operations and shipping and handling processes.
  • Trained employees on equipment operation and safety protocols.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Enhanced employee productivity through consistent coaching, performance evaluations, and targeted training initiatives.
  • Developed strong relationships with suppliers to negotiate better pricing, resulting in cost savings for the company.
  • Scheduled regular maintenance on warehouse equipment to prevent downtime and extend its lifespan.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organizing stock.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Maintained top performance standards while working in hot warehouse environment.
  • Acted as liaison between company departments and warehouse teams.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Maintained high levels of quality control to ensure accurate order fulfillment and minimize returns due to errors.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Prepared and checked outbound shipments for accuracy.
  • Supervised and trained new staff in performing census.
  • Greeted store customers and discussed needs.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Transported merchandise pallets to move in warehouse.
  • Checked product levels and recommended new purchases.
  • Recorded daily activities for inventory control.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Completed inventory accounts to keep records current and promote accurate ordering.

Storeperson

Yusen Logistics
10.2017 - 06.2019
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
  • Restocked shelves and helped customers locate desired items.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Ensured a clean, safe, and welcoming store environment for customers and staff alike.
  • Operated material handling equipment safely while loading or unloading deliveries.
  • Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
  • Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
  • Maintained accurate stock levels with regular audits and timely reordering of products.
  • Increased overall productivity by cross-training in other departments as needed.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Casual Worker

Sidekicker
07.2017 - 10.2017
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Learned all required tasks quickly to maximize performance.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Seasonal Worker

Gourmet New Zealand
03.2017 - 06.2017
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Communicated with coworkers and management to report challenges.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Diagnosed and treated pest and disease problems in plants, shrubs and trees.
  • Identified plant diseases and researched methods for mitigation.
  • Assisted with maintenance and installation of irrigation equipment.
  • Assembled and maintained greenhouses and other structures to assist with business operations.

Checkout Operator

Mobil Gas Station
10.2016 - 04.2017
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Checked electronic wire transfers to verify accuracy and protect store and customer interests.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Approached every question or concern with calm and level-headed approach.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Production Operator

Venerdi
02.2014 - 10.2014
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
  • Handled raw materials efficiently, minimizing waste during the production process.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Made sure that products were produced on time and are of good quality.

Checkout Operator

Countdown New Zealand
10.2013 - 12.2013
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.

Education

Bachelor Of Arts - Philosophy, Social Policy

Victoria University of Wellington
Wellington

Certificate In Retail -

Countdown New Zealand
Wellington
12.2012

Porirua College
Porirua, WGN
12.2011

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • MS office
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Office management
  • Personable and approachable
  • Data confidentiality
  • Staff management
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Relationship development
  • Goal setting
  • Employee supervision
  • Deadline adherence
  • Business administration
  • Problem-solving
  • New hire onboarding
  • Bookkeeping
  • Resourceful and analytical
  • Budget management
  • Timesheet processing
  • Events coordination
  • Operations management
  • Supplies ordering
  • Multiple priorities management
  • Information management
  • Equipment usage tracking
  • Inventory control
  • Workflow optimization

Accomplishments

Continously working and strived to learn different trades in my work experience while producing children in the mix. I am determined, hardworking and willing to learn further skills.

Create Handicrafts, Singing, Volleyball, Rugby Tag, Touch Rugby

I enjoy creating Handicrafts such as Tuvaluan Handicrafts as well as singing in my spare time. Other than being at home with the kids, I also enjoy playing sports to keep active.

Languages

Tuvaluan
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

Era Recruitment
09.2021 - 12.2023

Warehouse Team Leader

Yusen Logistics
06.2019 - 08.2021

Administrator

Era Pipe Fitting
09.2018 - 01.2025

Storeperson

Yusen Logistics
10.2017 - 06.2019

Casual Worker

Sidekicker
07.2017 - 10.2017

Seasonal Worker

Gourmet New Zealand
03.2017 - 06.2017

Checkout Operator

Mobil Gas Station
10.2016 - 04.2017

Pick/Packer

Sweet Red Strawberries
10.2015 - 01.2016

Production Operator

Venerdi
02.2014 - 10.2014

Checkout Operator

Countdown New Zealand
10.2013 - 12.2013

Bachelor Of Arts - Philosophy, Social Policy

Victoria University of Wellington

Certificate In Retail -

Countdown New Zealand

Porirua College

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