Rosie Message
Hamilton,WKO
Summary
Effective employee committed to learning, developing skills in customer service and team contribution.
Motivated individual with strong work ethic, reliability and excellent communication skills.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
3
3
years of professional experience
Work History
Bartender
House On Hood
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Waitress and Bartender
Marco Guimaraes
07.2023 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Greeted new customers, discussed specials, and took drink orders.
Childcare
Janelle Black
01.2022 - 01.2023
- Communicated with parents regarding children's progress and development, raising any issues.
- Engaged with children on individual basis to build positive relationships.
- Communicated positively with children and guardians.
- Assisted with light housekeeping duties as well as running errands.
- Played games, worked on puzzles, and read books to young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Administrative Assistant
Assassin Drainage Solutions
03.2021 - 09.2021
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Certificate in Food And Beverage Service Level 4 - Bartending
Wintec
Hamilton, NZ11.2023
Te Ara Putakē - Health Sciences
Wintec
Hamilton, NZ11.2022
High School Diploma -
Te Aho O Te Kura Pounamu
Wellington, NZ12.2021
Skills
- Time Management
- Certified in First Aid and CPR
- Customer Assistance
- Strong Work Ethic and Dependable
- Engaging with Diverse Customers
- Positive Customer Engagement
- Adaptable and Flexible
- Beverage Preparation
- Dining Customer Service
- Ordering Procedures
- Bar Terminology
References
Assassin Drainage solutions
0274379613
office@assassin.co.nz
Timeline
Bartender
House On Hood
09.2023 - Current
Waitress and Bartender
Marco Guimaraes
07.2023 - 11.2023
Childcare
Janelle Black
01.2022 - 01.2023
Administrative Assistant
Assassin Drainage Solutions
03.2021 - 09.2021
Certificate in Food And Beverage Service Level 4 - Bartending
Wintec
Te Ara Putakē - Health Sciences
Wintec
High School Diploma -
Te Aho O Te Kura Pounamu
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