Rosie Neilson
Wellington,WGN
Summary
Dynamic Podiatrist Assistant and skilled Nail Technician, known for exceptional professionalism and ethics, and mastery in sterilization techniques. Excelled at PODIATRY CLINIC by enhancing patient management and comfort, contributing to practice growth. Renowned for building trust through empathetic patient care and innovative nail art designs, leveraging clinical documentation skills for improved patient outcomes.
Overview
4
4
years of professional experience
Work History
Podiatrist Assistant
PODIATRY CLINIC
01.2021 - Current
- Conducted insurance pre-authorization tasks for necessary procedures, expediting service delivery to patients.
- Developed positive relationships with patients through empathetic listening skills, fostering trust between provider and client.
- Enhanced patient comfort by providing attentive care and assistance during podiatric procedures.
- Contributed to practice growth by promoting services within the community, resulting in an increased number of new patients seeking care from the clinic.
- Maintained accurate patient records, ensuring seamless information transfer between staff members involved in patient care.
- Assisted podiatrists in diagnosing foot and ankle conditions through thorough examination and documentation of symptoms.
- Contributed to the development of patient education materials, ensuring clear and concise instructions for at-home care were provided.
- Participated in ongoing professional development opportunities, staying current on industry best practices related to podiatric medicine.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for patients with complex conditions.
- Assisted in post-operative care, including wound dressing and management, leading to quicker healing times.
- Ensured a sterile environment for surgical procedures, contributing to successful outcomes and minimal infection rates.
- Facilitated effective communication between patients and providers by acting as a liaison for concerns or questions regarding treatments or procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
Nail Technician
Self Employed
01.2021 - 12.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Education
Level 4 - Nail Technician
Premier Institution of Education
Lower Hutt, WGN10.2022
Level 2 -
Paraparaumu Collage
Kapiti Coast Wellington 11.2019
Skills
- Professionalism and ethics
- Clinical documentation
- Sterilization techniques
- Patient management
Timeline
Podiatrist Assistant
PODIATRY CLINIC
01.2021 - Current
Nail Technician
Self Employed
01.2021 - 12.2022
Level 4 - Nail Technician
Premier Institution of Education
Level 2 -
Paraparaumu Collage
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