ROSIE SEA
Summary
Dedicated professional with extensive experience in dispatching and coordination. Proven ability to thrive in fast-paced environments while maintaining organization and reliability. Strong team player committed to continuous learning and delivering high-quality work. Passionate about contributing effectively to team goals and operational success.
Overview
7
7
years of professional experience
Work History
Support Officer
Ministry of Business Innovation
Manukau, Auckland
12.2022 - Current
- Verified documentation from applicants to confirm identity and verify accuracy of information provided.
- Identified discrepancies between document images and data entry fields.
- Updated case management systems with applicant information and status changes.
- Developed processes for streamlining data entry tasks.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operations Coordinator
Absolute Traffic
Wiri, Manukau
06.2022 - 12.2022
- Coordinated daily operations to ensure smooth workflow across various departments.
- Coordinated daily operations activities and assigned tasks to staff members.
- Implemented safety protocols to maintain a safe working environment.
- Organized logistics for events and projects, ensuring timely execution.
- Assisted in inventory management by tracking supplies and placing orders.
- Supported budget planning by monitoring expenses and resource allocation.
- Maintained accurate records of all operational activities.
Service Operations Coordinator & Dispatcher
Automobile Association (AA)
Penrose, Auckland
02.2020 - 06.2022
- Coordinated emergency roadside assistance for clients across diverse locations.
- Communicated with service technicians to dispatch assistance promptly and efficiently.
- Utilized GPS systems to track service vehicles and optimize routes effectively.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated operational activities across multiple departments to enhance efficiency.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
Education
High School Diploma -
James Cook High School
Manurewa, NZ01-2008
Skills
- Case management
- Operational coordination
- Data management
- Process optimization
- Emergency response coordination
- Problem solving
- Task prioritization
- Team collaboration
- Effective communication
- Dependability and responsibility
- Adaptability and flexibility
- Emergency response coordination
Roles And Responsibilities
- A 'can do' attitude and calm nature
- Excellent communication, listening, and reasoning skills
- Strong organizational and computer skills
- Drive and energy to give the best customer service on each call.
- Proven customer service experience and sales background
Timeline
Support Officer
Ministry of Business Innovation
12.2022 - Current
Operations Coordinator
Absolute Traffic
06.2022 - 12.2022
Service Operations Coordinator & Dispatcher
Automobile Association (AA)
02.2020 - 06.2022
High School Diploma -
James Cook High School