Rosilini Sofai
4 Spruce Place, Totara Heights,AUK
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
6
6
years of professional experience
Work History
Tick Off Officer
Samoa Commercial Bank (SCB)
Apia, Samoa
02.2024 - 08.2024
- Responded promptly to customer inquiries or complaints in a polite manner.
Digital Banking
Samoa Commercial Bank (SCB)
Apia, Samoa
02.2021 - 02.2024
- Assisted with developing training programs for staff on the use of electronic banking services.
- Analyzed customer feedback on electronic banking services to identify areas of improvement.
- Coordinated with internal stakeholders such as IT and other departments involved in the delivery of e-banking services.
Samoa Commercial Bank (SCB)
Apia, Samoa
02.2019 - 02.2021
- Worked closely with branch staff members to ensure efficient operations.
- Performed teller duties including check cashing, coin redemption, money orders, traveler's checks and other financial transactions.
- Resolved customer complaints in a professional manner while adhering to Bank policies and regulations.
- Cross-sold bank services by proactively identifying customer needs and recommending appropriate products or services.
Education
Completed 1st Year Bachelors of Commerce
National University of Samoa
Apia, Samoa01-2017
Foundation Certificate in General Commerce -
National University of Samoa
Apia, Samoa01-2015
School Certificate
Leifiifi College
Apia, Samoa01-2014
Affiliations
- Long Walks
- Play any sports
Languages
English
Professional
Samoan
Professional
Skills
- Computer Skills - Word, Excel, Powerpoint
- Communication Skills - Writing, Speaking, Presenting, Listening, Negotiating, Team Building
- Mangement Skills - Problem Solving, Team work building, Decision making
Timeline
Tick Off Officer
Samoa Commercial Bank (SCB)
02.2024 - 08.2024
Digital Banking
Samoa Commercial Bank (SCB)
02.2021 - 02.2024
Samoa Commercial Bank (SCB)
02.2019 - 02.2021
Completed 1st Year Bachelors of Commerce
National University of Samoa
Foundation Certificate in General Commerce -
National University of Samoa
School Certificate
Leifiifi College
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