Rosina Galloway
Summary
Honest and hard working Assistant Manager with 6 years of experience in the hospitality industry. Proven track record of delivering efficiency in a fast paced cafe environment along with exceptional customer service. Competent in sales and inventory management.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Saloon Eatery
Wellington, WGN
07.2023 - Current
- Renewed Duty managers certificate
- Run shifts effectively including organising catering functions so they run smoothly
- Skilled in precise invoicing for clients through lightspeed.
- Effectively Managing payroll during public holidays
- Confidently run work meetings focusing on the needs of our team along with making operations run smoothly
- Provide training for new employees and building strong relationships with new and ongoing staff
Shift Supervisor Role
Hudson's NZ
Wellington, WGN
06.2021 - 07.2023
- Earned my LCQ certificate and Duty managers certificate
- Was appointed as Head supervisor from November 2021
- Manage stock and product levels to adequately run the store through our suppliers
- Provide training to the team on how to maximize sales through the knowledge of upselling
- Manage rosters and absenteeism when manager is not on shift and run shifts smoothly in absence of manager
- Educated staff in the knowledge of the sale and supply act
Cafe barista
Coffee Shack
08.2019 - 06.2021
- Learned skills in organizing and ordering supplies from major suppliers, was able to work unsupervised as a main part of my job.
- Engaged in customers wants and needs thus being able to boost revenue for our small business.
Cafe barista, FOH
Cafe Sixty-six
04.2018 - 08.2019
- Learned the skills and qualifications of Barista making
- Develop the skills and experience needed for hospitality including FIFO system, proper safety procedures.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and til duties.
Education
NZCEA LVL ONE -
Aotea College
Skills
- Attention to detail
- Fast learner
- Multi-tasking
- Attentive listener
- Works well in a fast paced environment
- Team player
Accomplishments
- LCQ- License controller Qualification
- 4646-Demonstrate Knowledge of the sale and supply of alcohol act 20212 and its implications for licensed premises.
- 16705- Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
- MANAGERS CERTIFICATE
References
- Mahender Chivukula, (021 027 37633), Former Duty manager at Hudson’s NZ queensgate
- Abhinash Reddy, (21 027 37611), Former Duty manager at Hudson's NZ Coastlands
Interests
- Spending quality time with my family
- Arts and crafts
- a lover for outdoor activities
Timeline
Assistant Manager
Saloon Eatery
07.2023 - Current
Shift Supervisor Role
Hudson's NZ
06.2021 - 07.2023
Cafe barista
Coffee Shack
08.2019 - 06.2021
Cafe barista, FOH
Cafe Sixty-six
04.2018 - 08.2019
NZCEA LVL ONE -
Aotea College