Rosina Morfey

The File Management Support Officer role provides an efficient and effective cohesive case management system for all District files. Key Duties include:

• Enter information onto computerized file management system
• Ensure completion and correct filing of all related documentation, i.e. separate file attachments, DNA and Fingerprint evidence
• Disclosure of files as required within the provisions of the Privacy Act and Official Information Act.
• Prepare correspondence to insurance companies, victims, Police staff.
• Conduct appropriate telephone enquiries in respect of files being requested for Official Information Act and Privacy Act requests as and when required.
• Deal with routine enquiries from staff regarding files being prepared by File Management Centre

The Customer Performance Executive position is a critical role within the business, supporting both internal and external clients and representing Tall Poppy in the highest regard.

• Leverage Property Suite and Sales Force platforms to deliver exceptional customer outcomes
• Manage referrals and accurately representing the split of commissions and the processes under which they are assigned
• Manage and respond accordingly within multiple inboxes & calender's
• Support incoming enquiries including the processing of calls, emails and the progression of referrals as required.
• Achieving customer service SLAs to ensure all customers both internal and external have exceptional experiences.
• Foster strong working relationships which enable projects/campaigns/referrals to be delivered on time to the highest standard.

Key duties included -

• Maintained up-to-date knowledge of travel products including: airline travel, hotel and car reservations, cruise and tour travel and industry standards for client support.
• Utilized excellent verbal and written communication skills and maintained professional, positive demeanor.
• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements and effectively managing deadlines.
• Excellent knowledge of Microsoft programmes and ability to learn new GDS and CRM systems.
• Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
• Prepared itineraries to deliver travel arrangements to clients.
• Processed credit and debit payments and handled confidential information with discretion.

I started out at Spark as a communications Consultant, I progressed to a 3IC, and then to Assistant Store Manager. I had various roles around my region, in several stores.

My key duties included -

• Leading and maintaining a strong culture of inclusion, diversity and acceptance. This is important to me in any role, I thrive on the ability to encourage and support my team.
• Customer service, driving sales, delivering KPI achievements and growth consistently.
• Rostering and maintaining stock.
• Recruiting, training and developing new team members.
• Dealing with customer experiences, queries and complaints to resolution.
• Advising customers of phones, plans and services.
• Trouble shooting with issues and faults.
• Provided weekly ongoing mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

My key roles as a copy centre specialist were –

• Customer service throughout all departments. I was specialized in the Copy Centre so I did various work for different kinds of customers (including printing, copying, poster printing, book binding, stamp printing, photo developing, care of machinery)
• Time management – often dealing with 3+ jobs at the same time. Involved in several store refits, and stock takes.
• Managed paper, ink and printing supplies, placing orders to replenish inventory with multiply vendors.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

REFERENCES

Brooke Walker - SPARK - 0275026871

Jake Ross - NZ Police - 0275324950