Rosita Ah-Vui

• Maximum walk-up and incremental sales opportunities and meet established company targets .
• Complete rental transactions and agreement for customers following established guidelines and procedures . These includes :
• Meeting administrative and legal obligations relation to authorisations , signatures, imprints ,confirmation numbers, corporate memberships, or any other relevant requirement as assigned.
• Ensuring that rental transactions are correctly processed in Cars+.
• Explaining rates, charges and obligations with customers. Providing any and all information relevant to their vehicle hire.
• Create comprehensive and consistent vehicle damage inspections with the customer, for the purpose of damage detections and liabilities .
• Complete vehicle return procedures and verify the accuracy of closing agreements.
• Accurately resolve customer questions, comments and complaints in accordance with our customer service standards.
• Maintain up to the moment understanding of fleet related subjects including, but not limited to ,availability, classes-models and common fleet requires.
• Run, and act upon software reports required for administrative , sales , customer service and fleet related responsibilities.
• Utilize CARS+ information to interpret branch performance and enhance branch efficiency.
• Ensure administrative duties and record keeping responsibilities are archived with accuracy and according to good process.
• Identify customer needs and potential operational pressure points and work proactively to ensure best possible customer service outcomes.
• Identify and signal maintenance and fuel requirements for vehicles on the fleet.
• Use reasonable judgement to solve customer questions, comments, issues or complaints according to company policy.
• Any other duty as requested by management .

Counter Duties/Customer Service

• Greeting customers, answering and resolving enquiries in a helpful and informative manner.
• Completes rental agreements with customers following established guidelines.
• Completes vehicle return procedures and verifies accuracy of closing calculations, including fuel via check-in software/devices. In addition, checking vehicles for damage, kilometer's & fuel level, lost property etc.
• Resolves returning customer queries before customer leaves.
• Audits closed contracts to ensure correct charges have been applied.

Counter Sales

• Learns and adheres to the counter sales curriculum in order to meet and exceed sales targets set by management.
• Maximize up-sells and walk-up sales based on vehicle availability.

Other Duties

• Assists Location Manager with location reports as and when required.
• Plans around and anticipates daily peaks in transactional volume to minimize wait times.
• Run operational manifests and Vehicle Availability Reports.
• Assist in locating, marking and removing vehicles from fleet when required.
• Shuttle customers and offer assistance to customers as required.
• Completing end of day banking, cutting over all eftpos terminals and unsure all reservations with their payments are entered into system.
• Cutting overall eftpos machines for payments and enter all transactions in the system ensure eftpos and system are balanced and complete banking report.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Creating new bookings, updating details on file and unsure payments have been approved.
• Answering emails and updating customers booking on their pick up/drop off dates.
• Departing all vehicles that have already arrived.

• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Data capturing customers/clients information into the system, keeping records of incoming and outgoing shipment.
• Dealing with customers/client face to face or on the phone Stock clerks take merchandise that has arrived,unpacked merchandise from the warehouse, check ford am age or mislabeling and place it on its correct area.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Collected, sorted, distributed and sent mail and packages.
• Arranging urgent couriers
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Counted cash in register drawer at beginning and end of shift.
• Organized and reported on financial information to document payment histories and assist with sound financial accounting.

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Loaded, unloaded and moved material to and from storage and production areas.
• Updated daily logs with regular shift activities and incident details.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft to update system.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Checked packages and merchandise for damage and notified vendors.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

• Handled inventory control and cycle counting procedures.
• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
• Attached identifying tags to containers to mark with identifying shipping information.
• Assembled, sealed and loaded packages into correct trucks.
• Sorted items according to its destination.
• Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
• Labeled packages according to instructions provided on work orders.
• Prepared pallets of boxes for easy transportation between customer and storage locations.

• Talking with people about the types of activities they'd like to do
• Organizing activities that are tailored to the needs and abilities of individuals, as well as group activities that will bring individuals together
• Booking external suppliers to provide entertainment
• Organizing trips out in the local community, considering transport arrangements and accessibility
• Assisting people to take part in activities.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Prepared beverages and filled food orders for customers.
• Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.