Ross Cleland
Mangawhai Heads,Kaipara
Summary
Experienced in relationship-building and driving sales growth through effective communication. Utilizes solution based techniques to foster client trust and close deals. Demonstrated track record of consistently exceeding sales targets and actively contributing to team objectives. Proudly providing a very high level of customer service and satisfaction.
Overview
17
17
years of professional experience
Work History
Landscaper
Landscape Cartel
10.2023 - Current
- Providing quality landscaping designs and building to a high standard. Safe and professional operation of excavators. Developing and maintaining client relationships and creating new business. Professional use and knowledge of a large range of tools and equipment.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Real Estate Sales
North/Mangawhai Real Estate
11.2022 - 10.2023
- Creating leads and potential listings, developing relationships with both customers and clients, and marketing properties to a high standard. Maintaining a well organized CRM and providing excellent service. Negotiating with both customers and clients to get the best result. Proven sales results and high quality homes sold in my first 12 months.
- Assisted clients in home staging and overall preparation for real estate sales process
- Continually pursued professional development opportunities to stay current on industry trends and advancements in real estate sales techniques.
Skipper/Guide
Hahei Explorer
11.2017 - 03.2023
- Enhanced onboard guest experience by providing personalized services ensuring their comfort throughout the trip.
- Managed vessel maintenance tasks for optimal performance, ensuring timely inspections and repairs.
- Oversaw crew schedules, maintaining a well-rested and efficient team for increased productivity.
- Developed comprehensive contingency plans, allowing swift responses to unexpected challenges or emergencies at sea.
- Guided groups of up to 10 people on scheduled tours.
Driver/Operator
Storms Contracting
03.2020 - 11.2020
- Providing high quality and safe operation of excavators ranging from 2t to 20t using a range of attachments and equipment to prepare driveways, house sites and subdivisions. Driving heavy trucks carting various materials.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Snow Cat Operator
Ruapehu Alpine Lifts
06.2012 - 11.2020
- Building and preparing ski trails on Turoa ski resort. Safe and professional operation of Pistenbully snowcats. Grooming trails to a very high standard and making sure the customer has the best experience.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and advancements in snowcat technology.
- Assisted in the development of standard operating procedures for snowcat usage within the company, streamlining processes across departments.
Driver/Guide
Kiwi Experience
10.2015 - 05.2017
- Tour guiding up to 55 passengers around New Zealand, organising accommodation and activities, providing commentary and information and making sure customers have the best holiday experience.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Duty Manager/Desk
Base Backpackers
10.2008 - 09.2012
- Running the daily front desk operations and bookings for a hostel with over 100 beds. Organising housekeeping schedule and room updates. Maintaining a high star rating and guest satisfaction.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Education
Certificate in Real Estate Lv4 - Real Estate
Open Polytechnic
Auckland01-2023
Skills
- Exceptional customer service
- Sales strategy development
- Lead generation
- Customer relationship management expertise
- Client relationship management
- Industry knowledge
- Product and service presentations
- Strong technical aptitude
- Strong work ethic
- Flexible and adaptable
Hobbies and Interests
Passion for the ocean and a love of fishing and diving. The outdoors, camping with my family and spending quality time with my kids. A true classic car and heavy machinery enthusiast.
Timeline
Landscaper
Landscape Cartel
10.2023 - Current
Real Estate Sales
North/Mangawhai Real Estate
11.2022 - 10.2023
Driver/Operator
Storms Contracting
03.2020 - 11.2020
Skipper/Guide
Hahei Explorer
11.2017 - 03.2023
Driver/Guide
Kiwi Experience
10.2015 - 05.2017
Snow Cat Operator
Ruapehu Alpine Lifts
06.2012 - 11.2020
Duty Manager/Desk
Base Backpackers
10.2008 - 09.2012
Certificate in Real Estate Lv4 - Real Estate
Open Polytechnic
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