Ross Willox
Napier,,Hawkes Bay
Summary
Dynamic, polyvalent professional with proven skills in customer relationship management, issue resolution, administration/reception, and training development. Multilingual communicator proficient in CRM software, with the aim of ensuring customer satisfaction and driving operational excellence.
Lengthy experience in semi-professional soccer across NZ, the UK, and Spain, with a passion for sport, working in a team, and working in an exciting, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Salomon
Barcelona, Catalonia, Spain
10.2024 - 11.2025
- Planning, development and execution of training/onboarding of new representatives.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Resolved escalated customer service issues in a timely manner.
Customer Service Representative
Salomon
Barcelona, Catalonia, Spain
10.2023 - 10.2024
- Assisted customers with product inquiries and service requests.
- Resolved customer issues through effective communication and problem-solving.
Administration/Logistics Coordinator
Luminesen Natural Health
Barcelona, Catalonia, Spain
07.2020 - 10.2023
- Coordinated inbound and outbound shipments of product throughout Europe and the US.
- Managed inventory and warehousing of product.
- Administration of online platforms for orders, resolution of any issues with orders/delivery.
Assistant Manager
Edinburgh Backpackers Hostel
Edinburgh, Scotland, UK
06.2019 - 07.2020
- Coordinated daily operations and guest services at a busy hostel environment.
- Assisted in training new team members on customer service protocols.
Education
High School Diploma -
Napier Boys High School
Napier, NZ12-2016
Skills
- Fluent in Spanish, Catalan
- Customer relationship management
- CRM software (Salesforce, several hospitality software)
- Ample experience in Customer Service, administration and Hospitality, in several languages
- Issue resolution
- Training development
- Receptionist
- Lengthy experience in semi-professional sport (soccer) in several countries
- Basic French
- Ability to work individually, as a team member, or team leader
- General computer literacy
- Ability to work under pressure in a fast-paced environment
Timeline
Customer Relations Manager
Salomon
10.2024 - 11.2025
Customer Service Representative
Salomon
10.2023 - 10.2024
Administration/Logistics Coordinator
Luminesen Natural Health
07.2020 - 10.2023
Assistant Manager
Edinburgh Backpackers Hostel
06.2019 - 07.2020
High School Diploma -
Napier Boys High School