Rosweld Fernando
Howick,Auckland
Summary
I am interested in achieving a suitable placement in your company which offers diverse job responsibilities in order to utilize and improve my skills, knowledge and experiences. Motivated focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking
Overview
1
1
year of professional experience
Work History
Bakery Supervisor
Lordy's Bake House
Howick
06.2023 - Current
- Supervised and trained staff in the bakery, including assigning duties and tasks.
- Ensured that all food safety regulations were followed during production.
- Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
Customer Service Executive
First source Dialog
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Protection & Utmost Insurance brokers (PVT) Ltd.
Customer Service Executive
Aegis Limited
Travel Executive
Niru air services
- Organized and booked flights, hotels, transportation, tours, car rentals, and other travel arrangements.
- Provided customers with information on available packages, special promotions, discounts, and other related services.
- Created customer profiles and maintained accurate records of all transactions in the database system.
- Assisted customers in resolving any issues during the course of their trips such as flight delays or cancellations.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
High School Diploma -
London College of Higher Studies
Colombo SRI LANKA 2015
High School Diploma -
Kingston College
Colombo SRI LANAKA2013
Skills
- Staff Scheduling
- Operations Management
- Baking Equipment Troubleshooting
- Order Management
- Expiration Monitoring
- Supervisory Experience
School Attended
Kingston College International
Professional And Other Qualifications
I have worked as a customer service executive at First source Dialog, I have worked at Protection & Utmost Insurance brokers (PVT) Ltd., I have worked as a customer service executive at Aegis Limited., I am currently working as a travel executive at Niru air services., I have successfully followed and completed Hotel management Diploma at London College Of Higher Studies, Colombo Sri Lanka, Good Knowledge in Hospitality industry Business operations and excellent guest interaction skills., Excellent communicate skilled in customer service., Fluent in English, Tamil and Sinhala, Mrs.PriyankaMahendran, Teacher of Kingston College, 0773636960
Personal Information
- Date of Birth: 03/20/97
- Gender: Male
- Nationality: Sri Lankan
- Marital Status:Married
Languages
English
Full Professional
Tamil
Native/ Bilingual
References
References available upon request.
Timeline
Bakery Supervisor
Lordy's Bake House
06.2023 - Current
Customer Service Executive
First source Dialog
Protection & Utmost Insurance brokers (PVT) Ltd.
Customer Service Executive
Aegis Limited
Travel Executive
Niru air services
High School Diploma -
London College of Higher Studies
High School Diploma -
Kingston College
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