ROSY MIKAELE
Takanini,Auckland
Summary
Personable and dedicated Customer Service Representative with extensive experience in Tourism industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Food and Beverage attendant
HERITAGE HOTEL AUCKLAND
Hobson, Auckland
01.2019 - 08.2019
- Maintained dining and food service areas to maximize safety and cleanliness.
- Replenished stocking stations with utensils, condiments and napkins.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Provided exceptional service that reflected restaurant standards and core values.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Supported serving staff in delivering accurate and well-presented food orders.
Food and Beverages
WALT DISNEY WORLD
Orlando, United States of America
08.2017 - 12.2017
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Waitress
ALLENBY HOTEL CAFÉ AND RESTAURANT
Manukau, Auckland, New Zealand
09.2014 - 12.2014
Waitress.
Barista, PLATFORM
07.2013 - 08.2014
- Ticketing
- Ushering
- Security
- Customer services.
Salesperson
BLUEBIRD HARDWARE CO LTD
Apia, Samoa
07.2011 - 08.2011
- Stock taking
- Customer services.
Education
Bachelor of Tourism and Hospitality Management - Business Management.
12.2019
Graduated with Certificate in Airline Travel and Tourism level 4 -
10.2014
Certificate in International Flight Attendant -
07.2014
Certificate in introduction tourism and travel level 3 -
06.2013
National Certificate computing level 2 -
06.2013
Certificate of Commerce. - Business
11.2011
Certificate in Airline Travel and Tourism Level 3 -
Pacific Secondary School Certificate. School Leaving Certificate -
Merit Award
School Certificate -
Skills
- Adaptive team player
- Customer relations
- Microsoft Office expertise
- Retail sales customer service
- Problem-solving abilities
- Computing Skills
References
References.
Referee 1:
Name : Ellen Afoa.
Company: Freedom Furniture Company.
Position: Accountant.
Relationship: Members of social club team (Indoor netball).
Contact: +0064-210666435.
E-mail: Ellen.sanele@yahoo.co.nz. Referee 3:
Name: Sunil Bajaria.
Company: Heritage Hotel.
Position: Food and Beverage Manager.
Contact: +0064-220827913.
E-mail: sunil@heritagehotels.co.nz
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Timeline
Food and Beverage attendant - HERITAGE HOTEL AUCKLAND
01.2019 - 08.2019
Food and Beverages - WALT DISNEY WORLD
08.2017 - 12.2017
Waitress - ALLENBY HOTEL CAFÉ AND RESTAURANT
09.2014 - 12.2014
Waitress. - Barista, PLATFORM
07.2013 - 08.2014
Salesperson - BLUEBIRD HARDWARE CO LTD
07.2011 - 08.2011
UNIVERSITY OF WAIKATO - Bachelor of Tourism and Hospitality Management, Business Management.
Travel and Tourism School - Graduated with Certificate in Airline Travel and Tourism level 4,
- Certificate in International Flight Attendant,
- Certificate in introduction tourism and travel level 3,
NATIONAL UNIVERSITY OF SAMOA - National Certificate computing level 2,
University of Samoa - Certificate of Commerce., Business
MANUKAU INSITUTE OF TECHNOLOGY - Certificate in Airline Travel and Tourism Level 3,
- Pacific Secondary School Certificate.
School Leaving Certificate,
- School Certificate,
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