Rounak Choudhury
Auckland,New Zealand
Summary
I am a self-motivated and a hard-working individual with a positive attitude and I am looking for a role that will enhance my career path and help me up-skill across functions.
Overview
5
5
years of professional experience
Work History
Despatch Co-ordinator
Waste Management NZ Limited
03.2022 - Current
- Company Overview: Waste Management NZ Limited, Auckland, New Zealand
- Scheduling daily work for transport operators and follow up to make sure all jobs are completed
- Checking on drivers through RT for frequent updates throughout the day
- Sequencing routes for the drivers and allocating jobs for the following day
- Coordinating drivers to make sure all our customers are serviced
- Ensuring our team members are following transport regulations and operating procedures including monitoring and signing off on daily check sheets
- Dealing with escalations from customer service team
- Coordinating with the stakeholders in a case of emergency on road or any health and safety measures
- Managing the above tasks efficiently, utilizing standard and specialist software through Elemos, CAM, Salesforce, E-road plus the Microsoft Suite of Applications
- Preparing monthly management reports
- Confirming jobs at the end of the month to create invoices against our services
- Waste Management NZ Limited, Auckland, New Zealand
Customer Service Representative
Waste Management NZ Limited
08.2021 - 03.2022
- Company Overview: Waste Management NZ Limited, Auckland, New Zealand
- Provide consistently excellent customer support including prompt processing of orders received by telephone, Fax and email, data entry, complaint resolution and timely return of calls as necessary
- Ensure all customer service targets are met as a minimum or exceeded
- Follow through on every call received until expectations of the customer are fully met
- Record and process customer’s contacts accurately and adhere to processes and technical registry
- Log all enquiries into tools to be provided, report on own activity throughout the day and ensure all cases are resolved and communicated to the customer as per customer service targets
- Work closely with sales managers to ensure product stewardship & quality company objectives are met
- Coordinate the return of goods as required
- Ensure productivity is maintained at the highest level expected
- Conduct mail out of brochures and / or other material as required
- Correctly carry out any filing and archiving duties as required
- Liaise with accounts department & senior management where required
- Assist with any end of period updates / procedures / reports as directed
- Waste Management NZ Limited, Auckland, New Zealand
Service Facilitator
Healthcare New Zealand
06.2021 - 08.2021
- Company Overview: Healthcare New Zealand
- Handling calls from customers and support workers
- Working on the new clients with on-boarding team
- Allocating shift roasters for support workers and monitoring the same
- Handling calls from funding departments along with internal stake holders
- Creating budgets for the clients
- Healthcare New Zealand
Shift Supervisor
KFC
12.2020 - 07.2021
- Company Overview: KFC at St
- Luke’s Mall, Auckland, New Zealand
- In addition to the team member role, we had to do the below tasks
- Managing an entire shift with the team members and cook
- Allocating cash at the front counter, and ensuring to close the till and balance the money and deposit
- Assigning tills and assigning team members for various tasks for the day
- Handling customer feedback in person and via phone and solving the issues while ensuring the customer is satisfied
- Handling inventory and making sure that the stocks are used on correct dates
- Monitoring the stocks and placing orders for the next day at the vendors
- Making sure the stocks are filled up at closing to set ready for the next day
- We are training the team member at various tasks
- Having one-to-one meetings with the team member and providing feedback when necessary
- KFC at St
- Luke’s Mall, Auckland, New Zealand
Digital Marketing Intern
Ebony Boutique (Glengyle Knitwear NZ Ltd)
10.2020 - 12.2020
- Company Overview: Ebony Boutique (Glengyle Knitwear NZ Ltd), Auckland, New Zealand
- Worked on the company’s social media as part of social media marketing
- Worked in Adobe Photoshop to create flyers for social media
- Learnt graphical designing which helped on creating posts for the company’s website
- Handling mail chimps
- Placed Google ads and Facebook ads
- Helped the operations team to handle the store
- Ebony Boutique (Glengyle Knitwear NZ Ltd), Auckland, New Zealand
Team Member
KFC
03.2020 - 12.2020
- Company Overview: KFC at St
- Luke’s Mall, Auckland, New Zealand
- Handling the customers by taking their order at the counter and drive-through
- Ensuring that the order is packed to perfection and delivered within 2 minutes
- To ensure that the delivery is taken care of concerning the packing and dispatch
- When needed, to help in the kitchen and to ensure that all the stocks are timed perfectly and discard the expired products
- Handling burger and fryer station by making sure they are cooked and assembled perfectly
- Ensure the restaurant is clean and ensure the customers have a good time
- Opening and closing the restaurant as per the standard restaurant procedures
- Received Employee of the week thrice at KFC while working as a Team member in 2020
- KFC at St
- Luke’s Mall, Auckland, New Zealand
Education
Postgraduate Diploma - Business Administration
Auckland Institute of Studies
01.2021
Bachelors of Business Administration -
Amity University
01.2019
Skills
- Interpersonal skills
- Effective Communication
- Effective Time Management
- Attention to detail
- Organizational skills
- Proficient Under Pressure
- Teamwork
- Proficient in Microsoft Office Suite
- Canva
- Mailchimp
- Google Analytics
- CRM tools
- Salesforce
- Physical fitness
Personalprofile
Work Visa (5 years AEWV- valid until 01/19/29), NZ full driving license
Languages
English
Native or Bilingual
Hindi
Professional Working
Bengali
Native or Bilingual
German
Limited Working
Timeline
Despatch Co-ordinator
Waste Management NZ Limited
03.2022 - Current
Customer Service Representative
Waste Management NZ Limited
08.2021 - 03.2022
Service Facilitator
Healthcare New Zealand
06.2021 - 08.2021
Shift Supervisor
KFC
12.2020 - 07.2021
Digital Marketing Intern
Ebony Boutique (Glengyle Knitwear NZ Ltd)
10.2020 - 12.2020
Team Member
KFC
03.2020 - 12.2020
Bachelors of Business Administration -
Amity University
Postgraduate Diploma - Business Administration
Auckland Institute of Studies
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